Field IT Engineer - Infrastructure Installation & Desktop Support

• Install and terminate fiber optic and copper cabling (Cat5e/Cat6/Cat6a) across commercial sites
• Pull and route cable via ceilings, under-floor risers, and across-floor ducting
• Install and commission CCTV systems (camera placement, NVR setup, cable runs) and wireless access points, including working at height
• Patch panel termination and infrastructure cabinet builds
• Conduct pre-installation site surveys and post-installation testing
• Maintain documentation of issues, solutions, installations, and as-built records
• Provide 1st and 2nd line support for desktops, laptops, printers, and peripherals
• Troubleshoot Windows 10/11, Office 365, and general software issues
• Install, configure, and maintain hardware and software; handle remote support via phone, email, and remote tools
• Manage Active Directory tasks (password resets, user management)
• Collaborate with project managers, engineers, and clients to understand site requirements and resolve complex issues

• Proven experience in IT support, desktop engineering, and/or structured cabling installation
• Experience with fiber/Copper termination, CCTV systems, and access point deployment
• Strong knowledge of Windows 10/11, Office 365, and basic networking
• Familiarity with Active Directory and basic server-side support (a plus)
• Excellent problem-solving and communication skills - able to explain technical concepts to non-technical stakeholders
• Customer-focused mindset; able to work independently and in a team
• MSP (Managed Service Provider) experience desirable
• IT certifications (CompTIA A+, Microsoft MCP, or similar) preferred but not essential

Position Details:

• Full-time position
• Flexible working hours, including weekends
• Car good to have
• UK driving license

Application question(s):

• Are you a British national, or do you have the right to work (RTW) in the UK?
• Are you self-employed or do you have your own company?
• Have you worked in a Managed Service Provider (MSP) environment before?
• What is your process for installing and configuring a new laptop for a user?
• Have you worked with infrastructure tasks such as patch panels, fiber splicing, or CCTV installation?
• Do you have experience installing and commissioning network cabling, WiFi access points, and CCTV systems in commercial environments?
• Do you have experience pulling and terminating fiber optic and copper cabling (Cat5e/Cat6/Cat6a)?
• Are you comfortable working at heights (e.g., replacing WiFi access points)?

Pulled from the full job description

• Flexible schedule

About Us: Network Squad Ltd is a fast-growing IT services provider delivering reliable solutions in infrastructure, support, and security across the UK. As part of our expansion, we’re looking for a hands-on Field IT Engineer to join our team - combining end-user desktop support with on-site infrastructure installation work.