1st Line Support Technician

Provide technical support and troubleshooting for computer hardware, software, and networking issues

• Install, configure, and maintain computer systems and peripherals
• Respond to IT support tickets and resolve issues in a timely manner
• Collaborate with team members to identify and implement solutions to improve IT infrastructure
• Assist with the setup and maintenance of network equipment, including firewalls and switches
• Document technical procedures and create user guides for software applications
• Provide excellent customer service and communicate effectively with end-users

Experience in an IT support role prefereably in the education environment preferred .

• Proficiency in Microsoft Office Suite and other common software applications
• Experience with ticketing systems
• Knowledge of computer hardware components and troubleshooting techniques
• Familiarity with computer networking concepts and protocols
• Ability to communicate technical information to non-technical users in a clear and concise manner
• Strong problem-solving skills and attention to detail

We offer competitive salary based on experience.

If you are a highly organised and motivated IT professional who enjoys providing excellent customer service and solving technical issues, we would love to hear from you. Apply now to join our team of dedicated IT Technicians.

Any appointment is subject to satisfactory recruitment checks, including an enhanced Disclosure and Barring Service (DBS) check. Two references are required prior to commencement of employment. We are an equal opportunities employer.

Please note that only qualified candidates will be contacted. Thank you for your interest in this position.

Pay: From £23,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme

About Primary Technologies (S.E.) Ltd:

The company was formed in 2011 and offers a diverse range of services and products primarily to education. Our consultants and technicians pride themselves on providing the very best personal service possible to schools in East Kent.

We design, supply, install, repair, maintain and configure IT systems to around 60 schools and businesses in the Kent area with our support personnel offering a friendly, personal service to provide a familiar face for your local IT support in East Kent.