IT Technician

TECOM SOLUTIONS LTD

Birmingham, UK

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

£41,700.0

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Dynamic Host Configuration Protocol Linux Domain Name System (DNS) Integrated Development Environments Virtual Private Networks (VPN) Local Area Networks Network Security Linux Servers

+12 more

Microsoft Office System Center Configuration Manager Windows Servers Network Monitoring Data Streaming TCP/IP Wide Area Networks Software Troubleshooting Firewalls (Computer Science) Video Streaming Servicenow User Accounts

Job description

As our IT Technician, you’ll be the frontline support for our online retail platforms, video distribution infrastructure, and software development environments. You’ll troubleshoot issues, maintain hardware and networks, and ensure our teams - from developers to customer-facing staff - have reliable systems to work with., * Provide technical support across Windows, macOS, and Linux for end-users, including development and content teams

Troubleshoot software issues in Microsoft Office and enterprise tools (ServiceNow, Jira, SCCM, BMC Remedy)
Maintain and upgrade hardware supporting e-commerce platforms, media/video workflows, and dev environments
Configure and support networking: LANs, VPNs, firewalls, DNS, TCP/IP, switches - critical for uninterrupted online sales and video streaming operations
Manage Active Directory (user accounts, permissions, security policies)
Monitor network security (firewalls, VPN access) to protect customer, transaction, and content data
Support Windows Server and Linux server environments, including those hosting web/e-commerce and video distribution services
Log and document incidents, resolutions, and configurations via ticketing systems
Communicate clearly with both technical (dev) and non-technical (retail/ops) staff

Requirements

Proven IT support/help desk background with solid TCP/IP and LAN/WAN knowledge
Hands-on experience with Windows (incl. Server), macOS, and Linux
Familiarity with Active Directory, DNS, DHCP, and firewall management
Software troubleshooting skills (MS Office, SCCM, BMC Remedy)
Experience with VPNs, network security, and platforms like ServiceNow/Jira
Strong communication skills across technical and non-technical audiences
Fast, effective diagnostic and problem-solving ability - ideally with exposure to e-commerce, streaming/media, or software dev environments (a plus, not required)

Candidates currently on PSW or Student Visa are encouraged to apply, * It Technician: 1 year (preferred)