IT Technician

BumbleBee Education Ltd

Barnet, UK

9 days ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£25,420.0 - £46,749.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Desktop Computing Linux Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Local Area Networks Network Troubleshooting System Center Configuration Manager

+16 more

Windows Servers Network Architecture Networking Basics Network Monitoring Software Deployment Software Systems TCP/IP Software Troubleshooting Peripherals Firewalls (Computer Science) Computer Equipment Laptops Network Server Network Optimization User Administration Servicenow

Job description

Provide comprehensive desktop support to end-users, resolving hardware, software, and network issues efficiently.
Install, configure, and maintain computer hardware components including desktops, laptops, servers, and peripherals.
Manage and troubleshoot network infrastructure such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and switches.
Support operating systems including Windows, macOS, Linux, and Microsoft Windows Server environments.
Administer Active Directory for user account management, permissions, and group policies; utilize tools like SCCM (System Center Configuration Manager) for software deployment and updates.
Monitor network security measures by configuring firewalls, analyzing traffic patterns with analysis skills, and maintaining security protocols.
Utilize ticketing systems such as ServiceNow, Jira, or BMC Remedy to document incidents, track resolutions, and improve service delivery.
Assist with help desk operations by providing clear communication and timely technical solutions to users’ inquiries.

Requirements

Proven experience with computer networking concepts including TCP/IP, DNS, LAN/WAN configuration, VPN setup, and firewall management.
Strong knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux.
Hands-on experience supporting desktop hardware components and troubleshooting software issues.
Familiarity with enterprise management tools like SCCM or equivalent for software deployment.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Ability to analyze problems quickly and develop effective solutions under pressure.
Knowledge of IT support best practices using ticketing platforms like ServiceNow or Jira.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus but not mandatory.

Embark on a rewarding career journey where your technical expertise makes a real difference! We’re dedicated to fostering a supportive environment that encourages growth-help us keep technology running smoothly while advancing your professional skills every day!