Solution Specialist

We are seeking a Solution Specialist for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success. Key Responsibilities

• Customer Acquisition & Growth

• Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.
• Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.

Onboarding & Implementation (First 90 Days)

• Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.
• Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.
• Ensure smooth activation and that usage milestones are met in the first 90 days.

Customer Retention & Expansion (Early Lifecycle)

• Proactively manage customer relationships during the early stage, resolving issues and driving adoption.
• Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle.
• Serve as a support contact for non-managed accounts beyond 90 days.

Collaboration & Handoff

• Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.
• Collaborate with Marketing teams to refine inbound and overall lead processes.
• Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery.

What Success Looks Like

• Customers are fully activated and realizing value within 90 days.
• Retention and expansion goals in the early customer lifecycle are consistently achieved.
• Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels.
• Reduced clawbacks and churn due to smooth handoffs and strong early adoption., * Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes.
• Help shape how we onboard and support customers in their most critical first 90 days.
• Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth.
• Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity

• 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred).
• Proven ability to manage both customer acquisition and early-stage onboarding/implementation.
• Strong consultative skills with the ability to uncover customer needs and align solutions.
• Excellent communication and relationship management skills.
• Comfortable working cross-functionally with Marketing, Product, and Engineering.
• High energy, proactive, and adaptable in a fast-paced environment.
• Local to Austin for hybrid role working in-office three days a week., Acquisitions Management, Artificial Intelligence (AI), Communication Skills, Consultative Sales, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Lead Generation, Marketing, Onboarding, Problem Solving Skills, Product Engineering, Relationship Management, Sales, Sales Closing Skills, Sales Management, Software as a Service (SaaS), Solution Sales