IT Operations Engineer

• Serve as an escalation point for Tier I Helpdesk issues, troubleshooting and resolving complex hardware, software, and systems problems
• Provide advanced desktop and endpoint support for the Austin Metro area, collaborating closely with End User Services team members and the IT Operations Manager
• Lead and execute onboarding and offboarding processes, ensuring consistent, secure, and high-quality end-user experiences
• Procure, configure, deploy, and maintain end-user hardware, software, and peripherals
• Contribute to IT projects related to new software implementations, system upgrades, and service integrations
• Assist with the administration, monitoring, and maintenance of systems that directly impact business productivity and continuity
• Proactively identify recurring issues, recommend improvements, and help refine End User Services processes and documentation
• Mentor and support team members through cross-training, knowledge sharing, and informal guidance
• Deliver exceptional customer service while maintaining a calm, professional approach in high-priority or time-sensitive situations

• Strong experience supporting hybrid (macOS/Windows) computing environments
• Experience working and supporting Microsoft 365 for email and collaboration
• 3-5 years of End User Services / IT support experience, with demonstrated ownership of complex technical issues and contributions to or ownership of IT projects
• Proven ability to work independently while collaborating effectively within a team environment, * Experience with endpoint management in Intune and Jamf Pro as well as IT infrastructure monitoring
• Experience with Microsoft 365 Administration
• Working knowledge of Windows Server environments (Active Directory, DHCP, DNS)
• Familiarity with tools such as Atlassian (Jira/confluence), Slack, Zoom, and general SaaS App Administration
• Solid understanding of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi)
• Scripting or automation experience (Bash, PowerShell, or similar)
• Prior experience mentoring junior IT staff
• Pilot or aviation enthusiast strongly preferred

After-hours or on-call work may be required based on business needs, such as system maintenance/outages, new IT system go-lives, or urgent support for employees.

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with employer-paid health premiums
• Open PTO policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 weeks paid parent leave
• 2 days off to volunteer annually
• Employee Assistance Program
• Flight Training Stipend

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Base Pay Range: $82,000-$100,000 USD.

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.