Director of IT

Autobell Car Wash, Inc.
Charlotte, NC, United States
22 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source

Tech stack

Data Analysis Data Integrity Data Systems IP Pbx Systems Development Life Cycle Software Engineering Systems Architecture Data Processing Information Technology

Job description

Establishes and directs an information technology department’s strategic goals, policies, and procedures. Determines long-term systems needs and any hardware acquisitions needed to accomplish the business objectives. Gives technical guidance on high-priority projects and orients the team to trends in the information technology industry. Executes multiple high-impact initiatives to achieve overall goals., * Develop an understanding of Autobell’s retail, HOWCO’s distribution network, and GenrRevs platform as well as the support functions of the home office.

  • Create strategies to improve the efficiency of technological initiatives.
  • Select and implement technology to streamline all internal operations and help optimize their strategic benefits.
  • Develop, mentor, and manage the technology team and ensure efforts are being prioritized correctly.
  • Ensure the technical help-desk team is equipped to properly support the home office, remote, warehouse, and retail locations.
  • Create and implement program plans, policies, and schedules.
  • Ensure Business Continuity and Disaster Recovery plans are implemented, followed, and periodically tested to minimize the risk of outage/downtime.
  • Establish communications and working relationships with all departments in the organization.
  • Collaborate with project stakeholders to define and maintain the technology roadmap.
  • Partner with the senior leadership team members on strategy and ensure the technology roadmap matches and supports that strategy.
  • Manage Technology portfolio and expansion.
  • Oversee software development programs by managing internal and external resources/vendors, coordinating integration with existing systems, directing internal project and product managers, and facilitating buy-in and support from affected departments.
  • Develop and maintain annual IT Budget and multi-year program plan.
  • Cultivate relationships with technology vendors and partners.
  • Ensure compliance with internal IT policies and applicable regulations and legal requirements.
  • Provide access to data systems along with tools to analyze data to improve business outcomes.
  • Accountable for overall system architecture and documentation.
  • Develop and enforce policies and procedures to protect IT assets and the company’s data integrity, security, and privacy.
  • Ensure company systems and data remain secure by limiting and hardening the attack surface and mitigating extant cybersecurity threats.
  • Continue personal skill development by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Oversee Home Office network and support, end-user computing equipment, remote worker connectivity, voice systems, vendor management, email, team member communications software, and calendar systems.
  • Direct support for ERP software Sage 100c Enterprise, including GL, AR, AP, Inventory, and Job Ops modules. Coordinate with vendors and manage upgrades.
  • Act as subject matter expert for point-of-sale system technologies, guiding upgrades, new implementations, and future development.
  • Perform other duties as required or requested.
  • Contribute to the positive team efforts of the organization. Work effectively with other departments, as needed, to accomplish goals.
  • Maintain confidentiality of sensitive team members, potential team members, and organization data without exception.
  • Suggest better ways of accomplishing results.

Requirements

  • Bachelor’s degree in information technology, computer science, or another related field; required.
  • 5 years minimum experience in managing teams; required.
  • Systems development, integration, and project management; required.
  • 10+ years of experience managing one or more major information processing functions; required.
  • 10 + years of previous comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies required.
  • Experience in multi-location retail with point of sale; required.
  • Bachelor’s degree in information technology, computer science, or another related field; helpful., * Demonstrated attentiveness to details, intermediate to complex level.
  • Demonstrated ease and effectiveness in goal attainment, problem-solving, critical thinking, judgment, and decision-making.
  • Effective leadership skills, including communication, development of people, and strategic thinking.
  • Proven effectiveness in planning, organizational, and follow-through skills.
  • Excellent verbal and written communication skills; pleasant and professional in interactions with team members, vendors, and others.

Key Competencies

  • The ability to set, pursue, and attain goals, motivate the team with a sense of direction, and determine workload.
  • Ability to multi-task and remain organized in a fast-paced environment, performing various tasks in a changing work environment.
  • A knack for objectively analyzing all aspects of a situation to gain insight into making decisions.
  • The ability to get things done by engaging in the buy-in of others.
  • Strong critical thinking and strategic thinking to contribute to the long-term goals.
  • Prioritize and manage multiple strategic initiatives effectively.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
  • Ability to motivate, develop, and direct the team as they work, identifying the best people for the job.
  • Ability to monitor and assess the team’s performance and to make improvements or take corrective action.

ESSENTIAL PHYSICAL AND SENSORY REQUIREMENTS

  • Standing/ Walking - Minimal Level.
  • Sitting - High Level
  • Lifting - Up to 20 lbs.
  • Visual Concentration - High Level
  • Hearing Concentration - High Level, * Autobell requires that you keep a professional, safe, and neat appearance. Tattoos may not be visible at any time while wearing appropriate attire.
  • Autobell is a drug-free workplace.
  • Must be willing to undergo a background check and a Motor Vehicle Report in accordance with local laws/regulations. The position requires you to maintain a driver’s license to drive a vehicle for business purposes.

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