Quality Data and Process Specialist

As a Quality Data & Process Improvement Specialist, you will provide advanced analytical, quality, and process improvement support across the North Dakota State Hospital. You will work with clinical, administrative, and support departments to evaluate organizational performance, analyze quality and operational data, review workflows, identify trends and process gaps, and develop practical solutions that improve efficiency, compliance, and service delivery.

In this role, you will:

• Lead and facilitate quality and process improvement reviews across hospital departments.
• Analyze quality, clinical, operational, compliance, and performance data to identify trends, risks, and opportunities for improvement.
• Evaluate workflows and operational practices to identify inefficiencies, process gaps, and barriers to effective service delivery.
• Work directly with frontline staff, supervisors, managers, and leadership to evaluate processes and develop practical solutions.
• Conduct quality, compliance, and operational reviews and assist departments in addressing identified concerns.
• Develop performance measures, monitoring tools, audits, and reports to evaluate organizational effectiveness.
• Investigate data discrepancies and identify potential documentation, workflow, or operational causes.
• Evaluate policies and procedures and recommend improvements based on operational needs, quality findings, and applicable standards.
• Facilitate implementation of approved process improvements and evaluate whether changes are achieving intended results.
• Communicate findings, trends, risks, and recommendations to managers and leadership to support organizational decision-making.
• Participate in hospital-wide and HHS initiatives involving quality improvement, organizational performance, and process evaluation.

To be considered for this position, you are required to have a bachelor’s degree in Healthcare Administration, Public Health, Nursing, Health Information Management, Business Administration, Quality Management, or a related field; or an equivalent combination of education, training, and experience. You must also have three years of progressively responsible experience in healthcare quality improvement, compliance, healthcare operations, auditing, performance improvement, process improvement, data analysis, or a related field.

The successful candidate will demonstrate strong analytical, problem-solving, communication, collaboration, and facilitation skills, including the ability to analyze complex information, identify trends and root causes, develop practical solutions, and communicate findings and recommendations to a variety of stakeholders., Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

Hiring Range: $79,080 - $131,808 per year depending on experience.

Schedule: Monday - Friday, normal business hours onsite North Dakota State Hospital., NDSH offers a very competitive benefits package that includes employer-paid family health insurance, along with an excellent retirement plan, 10 paid holidays, vacation and sick leave that begin to accrue on day one, and much more!

The North Dakota State Hospital (NDSH), located in Jamestown, is a specialized psychiatric hospital that serves the whole state. Services focus on psychiatric rehabilitation, residential substance use disorders treatment, and residential treatment for sexually dangerous individuals.

About HHS ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2,800 committed team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

“Far and away the best prize life offers is the chance to work hard at work worth doing.” - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

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