IT Support Specialist

• Deliver comprehensive technical support to end-users via help desk systems, resolving issues related to hardware, software, network connectivity, and operating systems such as Windows, macOS, and Linux.
• Manage customer support tickets efficiently, documenting issues accurately and following up to ensure timely resolution.
• Troubleshoot computer networking problems including LAN, WAN, TCP/IP, DNS, VPNs, firewalls, and network administration tasks to maintain optimal connectivity.
• Support desktop environments by installing, configuring, and maintaining computer hardware and peripherals; perform equipment troubleshooting and hardware repairs as needed.
• Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and Active Directory maintenance.
• Conduct analysis of system logs and network data to identify root causes of issues; implement solutions to prevent recurrence.
• Collaborate with team members on IT infrastructure projects involving Windows Server environments, network upgrades, or security enhancements.
• Provide exceptional customer service by communicating clearly with users at all levels and explaining technical concepts in an accessible manner.

• Proven experience in IT support roles with a strong understanding of help desk systems and customer service principles.
• Proficiency in troubleshooting hardware components including computer hardware and mobile devices across multiple operating systems such as Windows (including Windows Server), macOS, and Linux.
• Solid knowledge of computer networking fundamentals including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting techniques.
• Familiarity with Active Directory management, GPO configuration, and user account administration.
• Experience supporting operating systems like Windows 10/11, macOS, Linux distributions; ability to perform software troubleshooting effectively.
• Strong analysis skills for diagnosing technical issues quickly and accurately.
• Excellent communication skills with the ability to explain technical information clearly to non-technical users.
• Ability to work independently or collaboratively on complex projects involving IT infrastructure or security enhancements.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar are preferred but not required.

Join us in delivering top-tier IT support that empowers our organization’s success! We value proactive problem-solving skills and a passion for technology that drives continuous improvement across our systems. If you’re ready to make a difference through your technical expertise while supporting a vibrant team environment-apply today!