IT Support Specialist

• Provide technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues promptly and effectively.
• Manage customer support tickets, documenting issues clearly and tracking resolutions to ensure timely closure.
• Support desktop environments across Windows, macOS, and Linux operating systems, including installation, configuration, and maintenance of hardware and software.
• Troubleshoot computer networking problems such as LAN, TCP/IP, DNS, VPN connections, and network outages to restore connectivity swiftly.
• Assist with Active Directory management tasks including user account creation, permissions adjustments, and group policy updates.
• Support IT infrastructure components such as Microsoft Windows Server environments, SCCM (System Center Configuration Manager), and operating system updates.
• Conduct equipment troubleshooting for desktops, laptops, mobile devices, printers, and other peripherals to minimize downtime.
• Collaborate with team members on complex technical issues involving hardware support, software troubleshooting, network troubleshooting, and overall system analysis.
• Maintain security protocols by managing user access controls and supporting Active Directory policies.
• Assist in the deployment of new hardware and software solutions while ensuring compatibility with existing systems.

• Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and operating systems including Windows (Windows 10/11), macOS, and Linux.
• Familiarity with help desk systems for ticket management and customer service excellence.
• Solid knowledge of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, and network troubleshooting techniques.
• Experience supporting Active Directory management and Microsoft Windows Server environments is highly desirable.
• Ability to troubleshoot equipment issues related to hardware components like motherboards, hard drives, RAM, printers, and mobile devices effectively.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Analysis skills necessary for diagnosing complex technical problems quickly and accurately.
• Knowledge of IT infrastructure components including DNS servers, TCP/IP protocols, LAN configurations, and security best practices.

Join us in delivering top-tier IT support that keeps our organization running smoothly! We value energetic problem-solvers who thrive on helping others succeed through innovative technical solutions.

• 401(k)
• Dental insurance
• Flexible schedule