IT Support Specialist

• Provide technical support to end-users across hardware, software, and network issues via help desk systems or direct communication.
• Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, and peripherals.
• Assist with software troubleshooting, including operating systems like Windows and Linux, as well as applications such as Microsoft Office.
• Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations.
• Support network troubleshooting efforts involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP port configurations.
• Maintain and support IT infrastructure components such as routers, switches, firewalls, and other networking equipment.
• Document all support activities accurately in customer support ticket management systems while ensuring timely resolution of issues.
• Collaborate with team members to analyze recurring problems and implement proactive solutions to improve system stability.
• Assist with equipment troubleshooting and hardware support to ensure optimal performance of all devices.
• Support the deployment of new hardware/software upgrades and assist in user training when necessary.

• Proven experience in providing IT support or desktop support within a corporate environment.
• Strong knowledge of Windows operating systems (including Windows 10/11) and Linux distributions.
• Hands-on experience with help desk systems for ticket management and issue tracking.
• Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewalls, and TCP port configuration.
• Demonstrated ability to troubleshoot hardware issues related to computer hardware components and peripherals.
• Experience managing Active Directory accounts, user permissions, GPOs, and computer management tasks.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze complex problems quickly and develop effective solutions under pressure.

Join us to be part of a vibrant team dedicated to delivering exceptional IT support that keeps our organization running seamlessly! Your technical expertise combined with your customer-focused approach will make a real difference every day!

• 401(k)
• Dental insurance
• Parental leave
• Retirement plan
• Tuition reimbursement