I.T. Support Technician - Healthcare Software

You will provide technical support to healthcare businesses using NYMO’s software, helping customers with software, hardware, networking and database-related issues.

The role also involves customer onboarding, software demonstrations and ongoing customer support, working closely with our Sales and technical teams., * Provide first-line and second-line technical support.

• Handle customer support calls, emails and live chat.
• Diagnose and resolve software, hardware and networking issues.
• Complete customer onboarding and assist with software setup.
• Arrange and deliver online software demonstrations.
• Understand customer requirements and recommend suitable solutions.
• Work with SQL databases to investigate errors and technical issues.
• Pair and configure card terminals and EPOS systems over the network.
• Maintain accurate customer and support records within our CRM.
• Take ownership of customer issues and ensure they are resolved within an appropriate timeframe.
• Work closely with the Sales team to ensure a smooth customer experience.

Ideally, you will have:

• Previous experience in IT/Technical Support or Customer Service.
• Knowledge of general networking and IP addressing.
• Basic knowledge of SQL and databases.
• Experience troubleshooting Windows operating systems.
• A basic understanding of computer hardware and peripherals.
• Strong communication and problem-solving skills.
• The ability to explain technical information clearly to customers.
• Good organisational skills and attention to detail.
• The ability to work independently and as part of a team.
• A positive, customer-focused attitude and willingness to learn.

Full product training will be provided, so we’re also interested in candidates with strong technical aptitude who are keen to develop their skills.

Location: Office Based / In Person Job Type: Full-Time, Permanent Salary: £26,000 per annum Hours: 35 paid hours per week, Monday to Friday, * £26,000 basic salary per annum

• 35 paid hours per week, Monday to Friday
• One-hour unpaid lunch break each working day
• Full product training
• Career progression opportunities
• Company pension scheme
• Company events
• Modern office environment
• Opportunity to develop your career within a growing healthcare technology company

Join NYMO

If you’re passionate about IT support, enjoy helping customers and solving technical problems, and want to build a career with a fast-growing healthcare technology company, we’d love to hear from you.

NYMO is a rapidly growing healthcare technology company providing cloud-based software solutions to pharmacies, private clinics and healthcare providers across the UK and Ireland.