Helpdesk Administrator

The Helpdesk administrator role acts as the central point of contact for all facilities related inquiries and ensures smooth communication between various stakeholders

• Managing Facilities Requests:

Receiving, logging, and prioritising requests for maintenance, repairs, or other facilities services.

• Providing Customer Service:

Act as the first point of contact for clients, tenants, and internal stakeholders regarding FM services.

Maintain a professional, friendly, and solution-focused approach in all interactions.

• Maintaining Records and Documentation:

Updating online CRM, creating completion reports, and maintaining accurate records of all facilities-related activities.

• Liaising with Stakeholders:

Communicating with internal teams, contractors, and suppliers to ensure effective coordination and problem resolution.

• Supporting Administrative Tasks:

Assisting with tasks such as purchase orders, work orders, and contract management.

• Problem Solving and Troubleshooting:

Diagnosing and resolving issues, escalating complex problems to appropriate personnel, and providing solutions to recurring issues.

You’ll thrive here if you’re:

• Familiar with facilities management systems (desired but not essential)

• Organised, methodical, and detail-oriented - but ready to adapt when priorities shift.

• Confident and direct when engaging with multiple stakeholders (including customers).

• Committed to providing excellent customer service and resolving issues efficiently.

• Proficient in using computer systems, CRM software, and handling administrative tasks

• A strong communicator, both written and spoken.

• Proactive, self-disciplined, and ready to make sound decisions.

• Flexible, adaptable, and ready to solve problems

• Experienced in a similar role and comfortable in a fast-paced, ever-changing environment.

• Able to work independently and manage your time.

Job Types: Full-time, Permanent

Pay: From £28,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Referral programme

We are a rapidly growing construction-focused project management company with a hands-on approach - self-delivering every aspect of the construction process through our in-house expertise. Due to continued growth, we are looking for a Helpdesk Administrator to join our team. As part of a larger group, we operate across four core divisions: Small Works, Projects, Renewables, and Asset Management. This structure allows us to provide tailored solutions, whether it’s delivering fast-track refurbishments, managing large-scale developments or advancing sustainable energy solutions. Whether you’re on the tools or behind the scenes, there’s room to grow, lead, and make an impact.