Maintenance Helpdesk Operative

Responsible for providing a first-class service to our clients. You will be responsible for effectively answering the phone, replying to emails, using the work planners, allocating work to engineers, and ensuring all tasks are completed in accordance with client requirements., The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.

• In an effective and courteous timely manner, handle client queries and requests via telephone and email;
• Assisting in raising and booking in planned preventative maintenance (PPM), reactive works, and project work in accordance with both the client and KSD Support Services Limited requirements;
• Maintaining comprehensive records and databases to ensure accurate updates are captured, and deadlines are met e.g., update in-house systems and external systems;
• Monitoring quote requests and chasing engineers for job updates on daily basis;
• Reacting to emergencies raised by the client and managing them through to completion, ensuring the client is kept updated;
• Liaising with supply chain to ensure timely attendance and completion of outstanding works;
• Assist engineers with job queries;
• Managing the Info inbox efficiently on daily basis;
• Administrative duties including uploading permit to works, RAMS, arranging access, uploading contract documentation, logging of site before and after photos as well as job sheets;
• To uphold and promote the good name of KSD Support Services Limited at all times;
• To carry out all reasonable tasks that may be requested from time to time by the client or KSD Support Services Limited management

• Be able to receive and action direct telephone, email requests for service in accordance with the Helpdesk procedures;
• Strong organisation skills and a high attention to detail;
• Excellent verbal and written communication skills;
• Proficient in the use of IT platforms, Outlook, Word, Excel;
• The ability to work in a fast-paced environment, multitask and make effective decisions quickly;
• The ability to work well as part of a team to achieve both personal and team targets;
• Develop and maintain good working relationships across all levels of the Company;
• A good problem-solving attitude;
• Have a positive ‘can do’ attitude;
• Flexibility and adaptability to changing workloads;
• Awareness of Health and Safety procedures and regulations.

• Excellent training and development opportunities;
• 20 days annual leave, plus bank holidays;
• Friendly working environment;
• Paid team events;
• Paid 30-minute lunch break;
• Free on-site parking;
• Dress down Fridays;
• Workplace Pension contributions - 3% employer, 5% employee.

KSD Support Services Ltd is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. KSD Support Services Ltd are a well-recognised and respected brand in the UK facilities management marketplace, delivering high levels of service to key blue-chip clients.