IT Field Support Technician

We’re looking for an experienced IT Field Support Technician who is calm and compassionate to join our growing team, providing onsite IT support to a school in the Grantham area.

Working as part of a fast-growing Managed Service Provider (MSP), you’ll deliver outstanding technical support, troubleshoot hardware and software issues, and help ensure schools’ IT systems operate efficiently. This is a varied, customer-facing role where no two days are the same., * Provide onsite technical support across multiple school sites

• Diagnose and resolve hardware, software and network issues
• Install, configure and maintain computers, laptops and peripherals
• Manage user accounts, permissions and device configuration
• Monitor and troubleshoot network infrastructure, including VPNs, LANs, DNS and Firewalls
• Deploy software, updates and security patches
• Record and manage support requests using the Halo ticketing system
• Carry out routine system maintenance, backups and updates
• Work collaboratively with colleagues to deliver excellent customer service

• Minimum 2 years’ experience in an onsite/field-based IT Support role
• Level 3 industry-specific IT qualification (such as CompTIA A+)
• Strong experience with Microsoft Intune
• Hands-on experience with Windows Server, Microsoft 365, Google Workspace, Windows, Android and iOS
• Knowledge of VPNs, LANs, DNS and Firewalls
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Well organised with the ability to work independently and as part of a team, * Resilience, compassion and flexibility
• Previous experience working within a Managed Service Provider (MSP)
• Experience as a Field IT Technician
• Comfortable working in a fast-paced, structured environment

• The company will carry out an enhanced DBS check along with a check of the children’s barred list. (Failure to obtain a satisfactory DBS result will result any offer being withdrawn)
• You must have a right to work in the UK
• You must have a full UK driving licence with no more than 3 penalty points
• You’ll need access to your own vehicle
• You must live within a one-hour commute to Grantham
• This role involves travel to multiple school sites.
• This role may also include working from home occasionally
• Applications that do not meet all of the essential criteria will not be considered

Contract: Full-Time, Permanent

Salary:£25,000-£34,000 per year DOE, What We Offer

• Annual salary reviews and structured pay progression
• 23 days annual leave plus bank holidays plus service-related leave
• Paid leave on your birthday
• Enhanced sick pay
• Health Cash Plan
• Contributory pension scheme
• Employee Assistance Programme
• Ongoing training and career development
• Discounts on gym memberships, technology, cinema tickets and more
• Microsoft Surface Laptop
• Uniform provided
• Salary sacrifice electric vehicle scheme

Why join Concero?

We pride ourselves on being a people first organisation who delivers exceptional IT support while fostering a culture built on innovation, collaboration and continuous improvement. You’ll be joining a supportive, growing business where your ideas are valued and your development is encouraged.

We Serve People. We Build Trust. We Create Impact.