SC Cisco Telephony & Videoconferencing Engineer

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
• Major incident (qualification, action plan, resolution, RCA, knowledge)
• Problem management
• Ensure the transfer of skills to technicians and engineers.
• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware & configuration tests.

• CISCO environment at least 5 years of experience.
• Good knowledge of the Cisco telephony and video conferencing environment.
• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone)
• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS)
• Knowledge of the VMware suite v7/v8.
• Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
• Knowledge of WAN/LAN networks and security.
• Systems administration and PC environment would be a plus

Soft skills:

• Team worker
• Change adaptability
• Sense of service
• Rigorous
• Curious

English mandatory: International environment so a good level of English is necessary (read, spoken and written).