IT Helpdesk Technician

Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation, deliver basic training, and contribute to improving IT processes.

• Provided 1st line IT support for hardware, software, Microsoft 365, and business applications.
• Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system.
• Managed user onboarding/offboarding, account administration, access permissions, and device provisioning.
• Installed, configured, and supported desktops, laptops, mobile devices, peripherals, and Windows 11 environments.
• Supported Microsoft 365 technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune.
• Escalated complex issues to senior engineers or third-party providers while meeting SLA targets.
• Maintained IT documentation, knowledge base articles, and asset records.
• Assisted with IT projects, Microsoft Teams/video conferencing support, and user training.
• Delivered excellent customer service while promoting IT best practices and cyber security awareness.

obert Half are looking for an ambitious Support Technician who’s keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good communication to multiple stakeholders in and outside of the company.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.