Helpdesk & Switchboard Operator (Weekends)

We’re looking for a reliable and professional Helpdesk & Switchboard Operator to join our team. In this important role, you’ll be the first point of contact for callers, handling a variety of enquiries while helping to keep critical communications running smoothly.

Whether you’re responding to routine requests, coordinating urgent issues, or supporting emergency situations, your professionalism and attention to detail will make a real difference.

What You’ll Be Doing

As a Helpdesk & Switchboard Operator, you will:

• Operate a computer-based switchboard system.
• Answer and manage incoming calls and service requests.
• Monitor and respond to alarms, including fire, trauma and security alerts.
• Record and maintain accurate information and logs.
• Provide administrative and clerical support as required.
• Respond confidently and professionally to emergency situations.
• Liaise with internal teams and stakeholders to ensure issues are resolved efficiently.
• Deliver a high standard of customer service at all times.

Are you a confident communicator who thrives in a fast-paced environment? Do you stay calm under pressure and enjoy helping people? If so, we’d love to hear from you., We’re seeking someone who is:

• A confident and professional communicator.
• Calm and composed when working under pressure.
• Well organised with good attention to detail.
• Comfortable using computer systems and software.
• Adaptable and able to manage changing priorities.
• Reliable with excellent timekeeping and attendance.
• Proactive and able to work independently.
• Focused on delivering exceptional customer service.

Essential Skills & Experience

Previous office, helpdesk or switchboard experience Strong communication and interpersonal skills Good IT and administrative skills Ability to remain calm in emergency situations Flexible approach to working weekends and varying shift patterns, If you’re looking for a rewarding weekend position and have the confidence, professionalism and communication skills to excel in a busy helpdesk environment, apply today and become an essential part of our team.

• Competitive hourly rate of £13.17 per hour
• A supportive and friendly team environment
• Varied and rewarding work where no two days are the same
• Opportunity to develop valuable customer service and operational skills
• A role where you’ll make a genuine impact every day