Tier 1 IT Technician

We are currently looking individuals looking to begin a career in IT Technology, VOIP, and security systems. This technician will be trained to support businesses of various sizes in upkeep, prevention, maintenance, repair, and troubleshooting of everything from computers to network equipment, credit card machines, VoIP systems, Servers, Smart Devices and security systems.

Responsibilities of the technician include, but are NOT limited to:

• Low voltage cable installations… CAT6, COAX, Siamese, Fiber, etc
• Install and support network systems including routers, managed switches, firewall, and managed access points
• Manage and install cloud based VOIP services and UCaaS
• Install and support computer systems, specialized softwares, printers, scanners, and peripherals
• Install and support Windows Server systems with Active Directory
• Manage antivirus and other computer security softwares to protect customer systems and data. Provide quick and effective support and correction in the case of any events.
• Manage and monitor backup systems.
• Travel to and from job sites as well as work remotely from our office.
• Provide installation assistance and support for CCTV NVRs and DVRs
• Manage projects with careful planning and implementation
• Manage the proper documentation of job, ticket, and customer data in a secure and accessible manner
• Provide outstanding customer service in person, over the phone, and online in every customer interaction
• Sell managed services, equipment, and software as beneficial to the customer
• Study for and obtain CCTV Technician License

• OUTSTANDING customer service skills
• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment.
• Willingness to work in various environments
• Must have a reliable vehicle and a current, valid driver’s license, and clear background check.
• Requires signing and abiding by a Drug Free Workplace policy
• Provide proof of employment eligibility
• Be willing to travel within a 15 mile radius of the office
• Be willing to travel (reimbursed) 150+ mile radius
• Needs good organizational skills, planning skills, and attention to detail
• Must be personable and have outstanding customer service and customer relation skills
• General interest and enjoyment of technology

• Paid Holidays (Christmas, Christmas Eve, Thanksgiving, New Years Day, July 4th)
• Flexible Time Off
• Room for growth, raises, overtime, and additional responsibilities.
• Possibility of additional Commission based income

Schedule

• Monday through Friday 8am-5pm
• Overtime may occasionally be required

Probationary Period

• Hires on as Tier 0
• Agree to 90 day probationary period
• During that period, various training courses must be completed
• Employee must demonstrate an ability to grasp technical concepts
• Employee evaluation will determine employee standing
• Immediate raise from $14 to $15 if it is determined to be a good fit