IT Help Desk

• Respond to help desk inquiries and support requests
• Troubleshoot hardware and software issues
• Assist with network and internet connectivity
• Guide system setup and configuration
• Document and track support tickets and resolutions
• Comply with the company’s drug-free and tobacco/nicotine-free policy
• All other duties as assigned

• 1+ years of related experience required.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.

Your career is here in our diverse, friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.