RQ16895 Evening IT Support Technician

Provide technical support for end users in a production environment. Diagnose and resolve hardware and software issues. Perform break/fix repairs on laptops, desktops, monitors, docking stations, and printers. Install, configure, and troubleshoot Windows operating systems and applications. Support Microsoft Office Suite, antivirus software, and related tools. Create, manage, and close support tickets in a timely manner. Assist with basic networking issues, including Wi-Fi, VPN, and LAN connectivity. Utilize diagnostic and support tools such as Remote Desktop, Task Manager, Command Prompt/PowerShell, Task Scheduler, and Computer Management. Restart services, install software, and perform routine system maintenance. Communicate technical solutions clearly to non-technical users. Escalate complex issues to Engineering, IT, or Development teams as needed.

Sirius Staffing is seeking a dependable and customer-focused Evening IT Support Technician to provide technical support for production operations. This role serves as the primary point of contact for troubleshooting hardware, software, and basic network issues while ensuring minimal disruption to day-to-day operations. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service., Associate Degree in Computer Science, Information Technology, or a related field; OR CompTIA A+, Microsoft Certified Desktop Support Technician, or equivalent certification. 1 to 3+ years of IT support, desktop support, or PC technician experience preferred. Experience supporting Windows-based environments. Familiarity with Microsoft Office Suite and common desktop applications. Understanding of computer hardware, peripherals, and troubleshooting techniques. Basic knowledge of networking concepts.

Preferred Skills: Experience with ticketing systems and service desk environments. Strong problem-solving and analytical skills. Ability to prioritize tasks and work independently. Excellent customer service and communication skills. Patience and professionalism when assisting users.

Why Join Us Stable Monday-Friday schedule Hands-on technical experience in a fast-paced environment Opportunity to work with a collaborative IT and operations team Competitive pay