IT Desk Support Specialist

As our IT Desk Support Specialist you will be the first point of contact for technical support across our UK organisation. This is a hands-on role within our IT, Workplace and Facilities team in London, working closely with colleagues across the business to keep everyone productive every day. It is a newly created position with real scope to shape it as we grow.

Responsibilities

• Providing first-line IT support via desk-side, phone, email and ticketing systems
• Diagnosing and resolving hardware, software, network and access issues
• Onboarding new starters: preparing equipment, configuring accounts and setting up system access
• Setting up and maintaining laptops, desktops, monitors, mobile devices and other IT kit
• Managing user accounts, permissions and access requests in line with security policy
• Owning the IT support ticket queue and keeping SLAs on track
• Maintaining accurate IT asset records and inventory
• Supporting off-boarding and pitching in with the wider Workplace and Facilities team when needed, At Flatpay, how we work matters as much as what we achieve.
• Happy Humans - We bring energy to our work and create teams people enjoy being part of.
• No Assholes - We perform at a high level while treating colleagues and customers with respect.
• It’s Our Business, Own It - Everyone takes responsibility and manages their work like it’s their own business.
• Start With No - We challenge ideas, think commercially and focus on what truly creates value.
• Sky-High Ambitions - We set bold goals and expect people to keep raising the bar.
• The Best Argument Wins - Titles don’t decide outcomes. We debate openly to reach the best decisions.

• Experience in an IT helpdesk, service desk, or desktop support role
• Strong troubleshooting skills: you work the problem, not the panic
• Good working knowledge of Windows, Microsoft 365 and common workplace IT
• Familiarity with IT service management and ticketing tools
• Clear communicator: able to explain technical issues to non-technical colleagues
• Comfortable managing multiple priorities in a fast-moving environment
• Proactive ownership: you see a problem and see it through to resolution, * Previous experience in an IT helpdesk, service desk, or desktop support role
• Right to work in the UK without sponsorship

Pulled from the full job description

• Referral programme
• Employee assistance programme

Flatpay is one of Europe’s fastest-growing fintech companies, now expanding across the UK.