Junior Service Desk Technician

As a Junior Service Desk Technician, you’ll provide first-line IT support to colleagues across the business, helping to resolve technical issues, support day to day operations and deliver a positive user experience. You’ll work closely with experienced engineers while gaining exposure to a broad range of IT support activities., * Providing friendly face to face support through the IT Bar and assisting with day to day technical queries.

• Troubleshooting and resolving hardware issues across laptops, desktops and peripherals.

• Managing first line software support requests through the FreshService ticketing system.

• Setting up equipment and workstations for new starters.

• Supporting IT off boarding activities and maintaining accurate support records.

• Assisting with documentation, knowledge sharing and wider IT projects as your experience grows.

We’re seeking someone who is enthusiastic about technology, enjoys helping people and is keen to develop a long term career in IT.

• A genuine interest in IT and technology.

• Confidence communicating with colleagues in a customer facing environment.

• Strong problem solving and troubleshooting skills.

• Clear communication skills with the ability to explain technical issues in simple terms.

• Good organisation and attention to detail.

• Familiarity with Microsoft 365, service desk environments or IT qualifications would be beneficial.

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk-transforming complexity into opportunity and helping clients achieve outcomes they can rely on., When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

And because we believe great work should be rewarded, here’s what you can look forward to:

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it, At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.