Data Center Technician

• Own the day-to-day physical health of office, lab, and network-room (IDF/MDF/NER) infrastructure at the assigned site.
• Provide day-to-day support for IDF/MDF/NER network rooms, ensuring hardware, power, and cooling systems are functioning correctly.
• Conduct preventive maintenance and scheduled inspections of network room equipment, cable plant, and environmental systems to minimise unplanned downtime.
• Perform regular audits of network rooms and lab spaces: identify undocumented changes, remediate cable management, remove abandoned cable, and reconcile asset records.
• Monitor and report on rack-level and room-level power utilisation; escalate thermal or capacity exceptions.
• Diagnose and resolve physical-layer network faults, including cable faults, connector integrity, patch panel verification, port negotiation failures, transceiver compatibility, and signal degradation across copper and fibre media.
• Perform fibre optic testing and certification using OTDR and optical light meters; produce and file test results.
• Troubleshoot and maintain server and storage hardware (Dell, HPE, Lenovo, SuperMicro) component replacement, firmware/BIOS-level triage, RMA coordination.
• Respond to monitoring alerts, escalations, and incidents within agreed SLA targets; drive incidents to closure with clear resolution notes.
• Rack, stack, cable, and de-install network, compute, and storage equipment with appropriate lifting assistance.
• Install, configure, and connect smart PDUs and UPS units; validate redundant feeds and correct circuit loading.
• Execute structured cabling moves, adds, and changes to specification; terminate and dress copper and fibre.
• Support lab infrastructure requests and provide remote-hands assistance to Network, AV, and End User Support teams.
• Maintain accurate network room and asset records in Netbox/Nautobot via UI updates and bulk import.
• Update port, patch, and circuit documentation as part of every change.
• Log all work in ServiceNow and Jira with accurate time, category, and resolution coding to support reporting and trend analysis.
• Support regional power shutdown events: pre-shutdown checks, controlled shutdown/restart sequencing, and post-event validation.

• Associate degree or technical diploma in IT, electronics, or a related field, or equivalent hands-on experience.
• 4+ years supporting physical network, server, or structured cabling infrastructure in an enterprise, lab, or data-centre environment.
• Demonstrated Layer 1 troubleshooting capability across copper and fibre, including test-equipment proficiency (OTDR, optical power meter, cable certifier).
• Working knowledge of network fundamentals TCP/IP, DNS, DHCP, VLANs, switch port configuration concepts sufficient to isolate physical vs. logical faults.
• Practical understanding of rack power distribution, PDU/UPS operation, circuit capacity, and network room cooling principles.
• Experience with ticketing systems (ServiceNow, Jira) and asset/DCIM tooling (Netbox, Nautobot, or equivalent).
• Strong verbal and written communication skills.
• Ability to produce concise incident notes and site reports., * BICSI Installer 2 / Technician certification, or comparable vendor cabling certification (Panduit, CommScope, Corning).
• Experience in a hyperscale, semiconductor, or large-scale technology campus environment.
• Familiarity with monitoring and provisioning tooling (MAAS, environmental monitoring platforms).
• Basic scripting or SQL for bulk asset updates and reporting.

Skills:

• Data Center Technician L2.
• Layer 1 Troubleshooting.
• Structured Cabling.
• OTDR.
• Optical Power Meter.
• Netbox.
• Nautobot.
• ServiceNow.
• Jira.
• Rack and Stack.
• PDU/UPS.
• Fibre Optic Testing.

Qualification And Education:

• Associate degree or technical diploma in IT, electronics, or a related field.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift and install rack-mounted equipment with assistance.
• Ability to work in confined network room spaces.
• Ability to use ladders and lifts safely.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.