IT Support Engineer

You will work across Microsoft 365, Windows Server, networking, and security, while also contributing to internal tooling, Azure-hosted platforms, and system integrations. You will take ownership of tickets, lead technical projects, and mentor junior engineers., Experience with supporting SaaS platforms in a multi-tenant MSP environment

What you’ll do:

• Provide 2nd and 3rd line IT support via phone, email, remote access, and on-site visits

• Troubleshoot and resolve technical issues efficiently and professionally

• Accurately log, update, and manage tickets within the PSA system

• Escalate issues where appropriate and follow incidents through to resolution

• Support day-to-day end users, including setup and configuration of PCs, laptops, tablets, and mobile devices

• Administer and support:

• Active Directory & Group Policy

• Windows Server environments

• Microsoft 365 (Exchange, SharePoint, Teams, Intune)

• Networking (TCP/IP, switches, routers, firewalls, Wi-Fi)

• Backup, antivirus, EDR, and cybersecurity platforms

• Lead and deliver infrastructure, cloud, and migration projects

• Mentor junior engineers and provide technical guidance

• Assist with account management and client relationships

• Keep skills current through certifications, training, and exposure to new technologies

• Participate in occasional out-of-hours support, project work, or on-call rota

3+ years experience in a managed service provider (MSP) environment

• Strong communicator, able to explain technical issues to non-technical users

• Professional, positive, and customer-focused

• Comfortable working under pressure and managing multiple priorities

• Holds relevant industry certifications (CompTIA, Microsoft, or equivalent)

• Familiar with common MSP tools and processes

• Full UK driving licence and own vehicles

Technical Requirements:

• Strong experience with Windows Server, Microsoft 365, and networking

• Good understanding of managed backups, cybersecurity, antivirus, and EDR solutions, * MSP (Managed Service Provider): 3 years (required)

Job Types: Full-time, Permanent

Pay: £34,000.00-£38,000.00 per year

Benefits:

• Company events
• Free parking
• On-site parking