Junior IT Infrastructure Engineer

• Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams
• Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services; promptly escalate risks and outages
• Assist in administering Windows Server, Active Directory, and Entra ID (user, group, device, authentication, and access management)
• Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls
• Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting
• Support infrastructure-related Microsoft 365 services (Exchange Online, Teams, SharePoint Online, service health)
• Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution
• Conduct routine backup checks, support restore testing, and maintain recovery documentation
• Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review
• Document technical procedures, knowledge articles, asset records, and change records accurately
• Participate in infrastructure projects, testing, maintenance, and controlled change activities
• Operate according to HKA’s security, change-management, and privileged-access policies

• Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation
• Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts (via degree, apprenticeship, home lab, internship, or practical experience)
• Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalate
• Ability to communicate clearly across international teams and technical backgrounds
• Strong organizational skills and attention to detail in ticket management and documentation
• Willingness to learn from experienced engineers, accept feedback, and share knowledge
• Awareness of information security, data protection, least privilege, and controlled change practices

Preferred

• Experience in IT support, desktop support, service desk, or junior systems administration
• Hands-on exposure to Microsoft 365, Azure, Entra ID, Intune, Windows Server, or PowerShell
• Relevant Microsoft certification (e.g., Azure Fundamentals, Security, Compliance and Identity Fundamentals) or actively pursuing one
• Experience with service management platforms and handling incident, request, and change records
• Familiarity with source control, infrastructure-as-code concepts, or operational scripting

HKA offers an annual salary range of USD $65,000 - $75,000 for this role. We also offer a robust Health Insurance package, 20 days of PTO per year, 10 company holidays with 2 floating holidays, 7 wellness days, 401k with company match, training and development programs, and much more.

At HKA we recognize that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path.

Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA.

Fairness and Equality at HKA:

HKA works hard to provide a welcoming environment for all of our employees. We are committed as a business on the continued improvement of our fairness and equality strategy. Please visit our website for further information or feel free to ask our recruitment team for further information.

All HKA employment decisions shall be made in accordance with controlling laws and based on merit.

HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise.

As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors.

As part of the HKA team you can expect:

• A supportive, collaborative culture where your learning and growth are championed by experienced mentors and peers.
• The opportunity to build real-world IT skills, solve challenges creatively, and contribute your ideas to meaningful projects.
• Access to HKA’s global resources, technologies, and industry expertise-accelerating your technical development and opening doors for future advancement..