IT Support Technician

We’re looking for an enthusiastic IT Support Engineer to support the deployment, maintenance and day-to-day operation of IT systems across multiple sites.

You’ll be responsible for device deployment, asset management, hardware support and providing first-line technical assistance, while working closely with our Managed Service Provider (MSP) to ensure excellent IT service delivery.

This is an excellent opportunity for an IT graduate, apprentice ready for progression, junior MSP engineer or early-career IT professional looking to develop their skills in Microsoft 365, Intune, endpoint management and infrastructure support.

Key Responsibilities

• Deploy and configure laptops, desktops, tablets and mobile devices
• Support Microsoft Autopilot and Intune device management
• Maintain IT asset registers and equipment inventory
• Provide first-line and basic second-line IT support
• Troubleshoot hardware, software and connectivity issues
• Support Microsoft 365 users and endpoint security processes
• Liaise with the Managed Service Provider and track support tickets
• Assist with onboarding, offboarding and new site setups

• Experience with Windows 10/11 environments
• Basic knowledge of Microsoft 365
• Experience setting up and deploying devices
• Strong problem-solving and customer service skills
• Organised, proactive and able to work independently
• Full UK driving licence or willingness to travel between sites

Desirable

• Experience with Intune, Entra ID or Microsoft 365 administration
• MSP, education or multi-site environment experience
• IT-related degree, apprenticeship or equivalent qualification
• Microsoft certifications (or willingness to work towards them)

If you’re looking for a hands-on IT role with excellent training and development opportunities, we’d love to hear from you. Apply today!

• Mileage reimbursement
• Funded training and certifications
• Life Assurance
• 22 days holiday + bank holidays
• Career progression in Microsoft 365, Intune and IT Infrastructure

At Bright Futures, we make a real difference in the lives of young people and adults with autism, special educational and complex needs. Through our dedicated and expert team, we deliver outstanding care and education.

Our team are here because they are passionate about improving the lives of the individuals we support. Our employees are the key to the exceptional quality of care and education that we provide. It’s why we invest in our people, fostering their personal and professional growth to ensure they can excel and develop in their journey with us.

We can’t promise that it will always be easy, but we can promise here at Bright Futures it will be worthwhile. You’ll be making a difference to the lives of the people we support, celebrating their achievements, and providing unwavering support during challenging times. The feedback from our people is that the good days will always outshine; especially with the backing and support of the whole team.

No matter your role, everything we do is focused around our unwavering commitment to the people we support. Our aim is that every individual we support thrives and socially develops as active members of their local community.

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