IT Helpdesk Technician

Working from our Middlesbrough head office, you will act as a key escalation point for technical issues, providing robust 2nd and 3rd line support to our staff across various departments. You will play a critical role in managing and securing our modern cloud and endpoint environments, with dedicated responsibility for Microsoft Intune and Microsoft Entra., * Advanced Technical Support: Provide hands-on 2nd and 3rd line IT support, diagnosing and resolving complex hardware, software, network, and system faults for office and warehouse staff.

• Endpoint Management (Intune): Manage device lifecycles using Microsoft Intune (MDM/MAM), including Autopilot configuration, software deployment, security baselines, and compliance policy enforcement.
• Identity & Access Management (Entra): Administer Microsoft Entra ID (formerly Azure AD), managing user provisioning, role-based access control (RBAC), conditional access policies, and multi-factor authentication (MFA).
• Infrastructure & M365 Administration: Support the day-to-day maintenance, optimisation, and security of our Microsoft 365 tenant, core networking equipment, and local IT infrastructure.
• Incident & Problem Ownership: Take ownership of escalated tickets, ensuring problems are investigated to root cause, permanently resolved, and thoroughly documented.
• IT Projects & Upgrades: Assist with internal technology rollouts, infrastructure upgrades, and hardware/software migrations.
• Documentation: Maintain clear, up-to-date IT documentation, inventory records, and standard operating procedures.

• Proven commercial experience working in a dedicated 2nd or 3rd line IT support environment.
• Strong, hands-on experience administering Microsoft Intune (device enrolment, configuration profiles, and application packaging).
• Solid working knowledge of Microsoft Entra (Azure AD) management and cloud identity concepts.
• Good understanding of core networking protocols and infrastructure (TCP/IP, DNS, DHCP, VPN, VLANs).
• Strong problem-solving abilities with a methodical, calm approach under pressure.
• Excellent communication and interpersonal skills, capable of supporting users of all technical abilities face-to-face and remotely.
• Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator or Azure Administrator) are advantageous.

What We Offer:

• Full-time, permanent position (38.75 hours/week, Monday to Friday).
• Competitive salary based on experience.
• Company pension scheme and on-site parking.
• A stable, growing working environment at a nationally recognised industry leader.

Job Types: Full-time, Permanent

Cleveland Cable Company is the UK’s leading supplier of cables and accessories, operating internationally from our massive headquarters and distribution hub here in Middlesbrough. We pride ourselves on efficiency, reliability, and scale-values that apply just as strongly to our internal operations as they do to our supply chain. We are currently looking for a skilled IT Support Technician to join our busy internal IT team on a full-time, office-based basis.