IT Manager

• First-line IT support and liaison with the central IT Service Desk
• Maintenance, support and monitoring of the local IT infrastructure
• Ensuring IT security, backups and user access permissions
• Administration of user accounts and Microsoft 365
• Providing staff support with hardware and software issues
• Technical support for teaching and event spaces
• Administration of the Microsoft Teams telephony system
• Procurement, configuration and maintenance of hardware and software
• Management of external IT service providers
• IT budget and asset management
• Administration of the library RFID system

• Experience in an IT support or IT administration role, including Windows 11 and Microsoft 365
• Good understanding of IT infrastructure, user account administration, endpoint support and IT security requirements
• Excellent communication and customer service skills
• Very good written and spoken English; German language skills would be an advantage but are not essential
• Ability to explain technical issues to non-technical users and deliver user guidance and training
• Ability to work independently, prioritise workload and solve problems effectively
• Flexibility, reliability and a strong service-oriented approach

Employment will be part-time (50%) with 19.5 hours per week. The position is remunerated in accordance with the current pay scale for locally employed staff of the Goethe-Institutes in the United Kingdom. The full-time equivalent starting salary is £36,595 per annum. Salary will be paid pro rata for the 50% part-time position. Annual leave amounts to 26 days plus public holidays for a full-time role. The Goethe-Institut London offers a contributory private pension scheme and organises training opportunities to support personal and professional development.