Systems Engineer

We are seeking a customer-focused and technically skilled Systems Engineer / Deskside Support Engineer to provide onsite IT support in a fast-paced enterprise environment. The ideal candidate will serve as the first point of contact for end-user technology support, ensuring timely resolution of hardware, software, network, mobile device, and workplace technology issues. This role requires excellent troubleshooting skills, strong customer service capabilities, and experience supporting end-user computing environments, AV systems, and IT asset management.

In this role, you will

• Deliver onsite and remote technical support for laptops, desktops, mobile devices, printers, peripherals, and workplace technologies.
• Diagnose and resolve operating system, application, connectivity, and hardware-related issues.
• Manage incidents and service requests through established ticketing systems while maintaining accurate documentation.
• Escalate complex issues to appropriate support teams and track progress through to resolution.
• Deploy, configure, refresh, and recover end-user devices while maintaining inventory accuracy.
• Support conference rooms, collaboration tools, and video conferencing technologies.
• Assist with IT logistics, asset tracking, shipping and receiving, storage management, and workplace technology operations.
• Follow documented SOPs, security standards, and support processes while meeting SLA targets.
• Provide exceptional customer service and maintain proactive communication with end users.
• Participate in technology rollouts, office moves, hardware refresh projects, and continuous improvement initiatives.

• 2+ years of experience in Deskside Support, Service Desk, or End User Computing support.
• Experience supporting Windows operating systems and enterprise desktop environments.
• Working knowledge of Mac OS support.
• Experience with IT Service Management (ITSM) processes including Incident, Request, and Change Management.
• Knowledge of hardware troubleshooting, software installation, and peripheral support.
• Experience with asset management, inventory tracking, and lifecycle management.
• Familiarity with printer troubleshooting and configuration.
• Understanding of basic networking concepts and troubleshooting methodologies.
• Experience supporting mobile devices and Mobile Device Management (MDM) solutions.
• Excellent verbal and written communication skills with strong customer service orientation.

Preferred Skills

• Experience supporting enterprise Audio-Visual (AV) and Video Conferencing solutions.
• Familiarity with Salesforce or similar ticketing/service management tools.
• Exposure to smart lockers, IT vending solutions, and workplace technology platforms.
• Knowledge of inventory logistics and supply chain support processes.
• ITIL Foundation certification or ITSM best-practice knowledge.
• Experience working in large enterprise or managed services environments.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bowling Green, OH, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.