Regional IT Service Delivery Manager

TRIA

London, UK

26 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£45,000.0 - £55,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Microsoft Azure Cloud Computing Information Technology Operations Microsoft Office Microsoft InTune Information Technology

Job description

Lead and develop IT support services across multiple sites, ensuring a high-quality and consistent service
Manage, coach and develop a team of IT support professionals, overseeing performance, resource planning and service delivery
Monitor ticketing, service levels and escalations whilst identifying opportunities to reduce recurring issues and improve processes
Work with senior technical teams to deliver infrastructure improvements, technology projects and wider transformation initiatives
Provide technical oversight across Microsoft 365, Azure, Intune and other core technology platforms
Build strong relationships with senior stakeholders and provide regular updates on service performance, risks and improvement plans
Regular travel between sites required

Technologies:

Active Directory
Azure
Support
ITIL
Microsoft 365
Office 365
Cloud, We are a well-established organisation based in North London / Multi-Site, offering an excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join us in a leadership role. We are investing in our technology function and are looking for someone to take ownership of day-to-day IT service delivery while driving improvements across support, systems and processes. Reporting into our IT Director, you will oversee IT support services across a portfolio of sites and work closely with senior stakeholders to ensure services are reliable, responsive and continually improving. The role offers a salary of £45,000 - £55,000 plus 25 days holiday and pension.

Requirements

Previous experience as an IT Support Manager, IT Operations Manager, Service Delivery Manager or similar leadership role
Experience managing IT services within a medium or large multi-site environment, ideally within the education sector
Strong people management, coaching and performance management skills
Good understanding of ITIL service management, including incident, change and problem management
Strong technical knowledge across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure
Excellent communication and stakeholder management skills with the ability to work with people at all levels
Full driving licence and willingness to travel between sites