Support Desk Analyst

We are expanding the team and are looking for a Support Desk Analyst, with great customer service for our office based in Swindon, Wiltshire The MidexPRO Support desk offers advice and technical assistance to clients who use the MidexPRO software. Clients may need help completing a task, training on how to use the software, or troubleshooting a problem. Your role will involve telephone conversations, email correspondence and interaction via the Chat facility to help them.

We are encouraging new business and require someone with good overall customer service and sales experience in closing deals to build trust with a potential client. This will be part of your day to day activity alongside troubleshooting.

Once on board in your new role, we actively, encourage you to learn new skills within other MidexPRO departments. As a mentoring company, you will learn new skills to enable you to grow into senior positions or different departments. You will have an opportunity to grow with us to enhance your skill set, in a team that supports each other. If this sounds like the company you wish to work with, then we want to hear from you., · Serve as the first point of contact for clients seeking assistance with the software.

· Troubleshooting, diagnosing problems and resolving client’s problems in a timely manner.

· Keep the client’s needs at the forefront of all interaction.

· Following up with customers to ensure full resolution of issues; use the ‘Full Circle’ customer service mentality.

· Ensure all client record sheet are kept up to date.

. Knowledge of the sales process and use it to bring on new clients.

· Must have at least 1 years proven experience of working in Customer Service environment with a willingness to help. Working in a Sales environment would also be a benefit.

· Must have at least 1 years proven experience of working with IT systems.

· Demonstrate excellent communication skills both verbal and written to include, keeping client records up to date.

· Demonstrate ability to problem solve.

· Ability to multi-task and priorities workload based on clients need.

. Knowledge of working on social media platforms such as Facebook and LinkedIn.

· Ability to work solo or within a team.

· Proficient in Microsoft Word and Excel.

· Knowledge of Windows operation systems, Microsoft Office.

. Must have ability to get to and from the Office, in Swindon, daily., * Customer Service: 1 year (required)

· £27k per annum.

· Monday - Friday, 9am - 5.30pm

· Pension (after confirmed in post)

· Free Healthcare (after confirmed in post)

· Free Parking

· 28 Days holiday per year - extra day added, after 2 years based on longevity.

· Bonus scheme.

· No financial targets to meet.

· No shift work and no working weekends

Job Types: Full-time, Contract, Permanent

Pay: From £27,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Application question(s):

• Must live in or around Swindon and able to get to the Office in Kembrey Park, daily.