End - User Support Analyst Sr

• Responsible for providing direct service and end-user support for a wide variety of computing devices and peripherals within the BayCare system.
• Works extensively with the incident management system and is responsible for fulfilling end-user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• Participates in IS-related projects as directed and assists with technology refresh, inventory management, system imaging/staging, and materials distribution.
• Provides phone support and support of mobile devices.
• Exhibits skills and experience to be the sole IS support for a small to medium facility within the system.

• Required: 7 years of computer-related experience OR
• Required: 5 years of relevant experience with an Associate’s degree

Certifications & Technical Skills

• Required: Recent IT certification
• Required: Experience with ServiceNow ticket management system or a similar platform

Education

Required

• High School Diploma or Equivalent (GED)

Preferred

• Associate’s Degree
• Bachelor’s Degree

Education Specialization

• Computer Science

Education Equivalent Experience

• Required: High School Diploma or Equivalent
• Preferred: Associate’s Degree in a related field
• Preferred: Bachelor’s Degree in Computer Science

Credentials

• Required: Microsoft (MS) certification in a related field OR
• Required: Computer technology-related certification in a related field

BayCare offers a competitive total rewards package including:

• Medical, Dental, and Vision Benefits
• Paid Time Off
• Tuition Reimbursement
• 401(k) Match and Additional Annual Contribution
• Annual Performance Appraisals and Team Award Bonus
• Community Discounts and More

Why BayCare?

Join an organization dedicated to clinical excellence, innovation, and compassionate care while working alongside an amazing team in one of the best places to work in the Tampa Bay area.

Equal Opportunity Employer Veterans/Disabled

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.