Desktop Support Specialist

The Desktop Support Specialist provides on-site technical support for end-user computing environments. This role focuses on device setup, troubleshooting, and supporting clinical and administrative staff with IT equipment and applications. This position aligns with an Entry to Intermediate Field Services Specialist tier, focusing on foundational field support, customer service, and hands-on technical troubleshooting in a healthcare environment. Will assist with High call volume.

Required: High school diploma or equivalent Preferred: Associate degree in Information Technology or related field CompTIA A+ or equivalent certification Years of experience required: 1-3 years of desktop support, field services, or IT helpdesk experience preferred., * Desktop support: 1 year (Preferred)

• Microsoft 365: 1 year (Preferred)
• Ticket Documentation: 1 year (Preferred)
• Ticketing : 1 year (Preferred)
• IT service management: 1 year (Preferred)
• Hardware Troubleshooting: 1 year (Preferred)
• Field service: 1 year (Preferred)
• ServiceNow: 1 year (Preferred)
• Desktop Hardware : 1 year (Preferred)
• CompTIA A+ : 1 year (Preferred)
• ITSM : 1 year (Preferred)
• Service Desk Technician : 1 year (Preferred)
• End-User Support: 1 year (Preferred)
• On-Site Support : 1 year (Preferred)
• Microsoft Admin Suite : 1 year (Preferred)