IT Operations Specialist

As Resaro rapidly scales our global footprint, we are looking for an independent, highly proactive IT Operations Specialist to serve as the technological backbone for our operations, with a critical focus on Tier-1 Security Monitoring and Compliance enforcement..

In this role, you will not just be “taking tickets.” You will take on managing our Corporate IT lifecycle and serve as our Tier-1 Security Operations (SecOps) analyst. Operating in a “Follow-the-Sun” model, you will partner asynchronously with our Singapore-based Infrastructure team to ensure our EU team experiences zero-latency IT support, while actively enforcing our Zero Trust, SOC 2, and ISO 27001 compliance standards.

If you have outgrown a traditional helpdesk, thrive in high-trust startup environments, and want to evolve your career into Systems Administration and Security Operations, this role is your launchpad.

Key Responsibilities

1. Corporate IT & EU Office Operations

• Act as the primary point of contact for all Level-1 and Level-2 IT requests during EU business hours.
• Provide consistent and reliable local IT support to the German team.
• Manage the complete physical hardware lifecycle for the EU region: procurement, repairs, inventory tracking, and logistics.
• Execute IT onboarding and offboarding for EU personnel, ensuring new hires have Day-1 access and zero friction.

1. SaaS & Identity Administration

• Administer access, licensing, and RBAC configurations across our core SaaS stack (Google, Slack, Jira, Confluence).
• Manage Identity and Access Management (IAM) via Okta, handling secure password resets, MFA lockouts, and access requests.

1. Tier-1 Security Operations (SecOps) & Compliance

• Act as the first responder for daily security monitoring, including email quarantine triage and phishing simulation remediation.
• Administer our MDM (Hexnode) and Endpoint Detection & Response (CrowdStrike), actively monitoring for device drift, disabled agents, or out-of-date operating systems.
• Serve as the “Compliance Enforcer”, proactively auditing staff to ensure mandatory security training is completed and policies are acknowledged.

• Experience: 3 to 5 years of experience in IT Operations, Systems Administration, or a high-tier Helpdesk role, preferably in a fast-paced tech startup.
• Technical Background: Strong hands-on experience with macOS troubleshooting, Mobile Device Management (Hexnode, Jamf, or Intune), and Identity Providers (Okta, Google Workspace).
• Security Mindset: A foundational understanding of endpoint security, phishing triage, and the importance of compliance frameworks (ISO 27001 / SOC 2).
• Independent Worker: You are comfortable reading SOPs, executing runbooks, and communicating clearly over Slack/Jira across a 6-hour timezone difference.
• Communication: You possess excellent communication skills and the professional confidence to gracefully enforce strict security policies across the team.
• Bonus: AWS: Experience with managing access + security of AWS services
• Bonus: Programming: Basic skills in common programming languages such as Python
• Language: Fluent in English (German is a plus for local vendor logistics).