IT Field Services and Infrastructure Engineer

IT Helpdesk

• Act as the primary point of contact for all UK requests.
• Manage and support all IT operations including servers, firewalls, networks, CCTVs, PCs, laptops, printers and dispenser machine configurations.
• Provide technical support to the employees of the company.
• Promptly manage and update tickets raised by employees.
• Perform routine service check to ensure calibration and full compliance of hardware and software systems in all UK branches.
• Manage relationships with external IT service providers, hardware and software suppliers, and SIM card suppliers.
• Lead troubleshooting and maintenance for all users.

Configuration and Infrastructure Logistics

• Maintain and update inventory of hardware and software systems.
• Upgrade systems and assist with the installation and configuration of hardware and software of all network components amidst the branch.
• Manage the logistics of infrastructure across the branches in the UK.

Security and Compliance

• Implement and maintain cybersecurity protocols in compliance with company procedures and processes.
• Collaborate with IT department peers globally to ensure service continuity and improvement.
• Monitor system access, vulnerabilities and data integrity breaches.

Offboarding and Onboarding

• Train new and existing employees on new and existing IT systems.
• Support HR department with the offboarding and onboarding of employees on company IT database.

Other Responsibilities

• Manage and maintain the organisation’s IT infrastructure, including servers, networks, and systems.
• Ensure the security of information systems by implementing robust security protocols and practices.
• Develop and execute disaster recovery plans to safeguard critical data and systems.
• Oversee systems engineering projects and ensure alignment with organisational goals.
• Provide technical support for users, including desktop support and remote access solutions.
• Conduct regular analysis of network performance and implement improvements as necessary.
• Manage network infrastructure, including LAN/WAN configurations and firewall settings.
• Collaborate with other departments to identify IT needs and develop solutions.
• Maintain documentation of IT processes using tools such as ServiceNow and Jira.

• 2+ years of experience in IT field service, ideally within financial services or currency exchange environments.
• Proven experience managing IT networks in multiple sites.

Education and Qualifications

• Bachelor’s degree in information technology or computer science.
• Relevant certifications such as CompTIA A+, CCNA, Microsoft Azure Administrator, or Microsoft certified systems engineer are advantageous.

Technical Skills and Competencies

• Proficient in server management, including Microsoft Windows Server and Linux environments.
• Strong knowledge of information security principles and practices.
• Experience with network security measures, including firewalls and VPNs.
• Familiarity with disaster recovery planning and execution.
• Expertise in systems engineering principles and practices.
• Proficient in using SolarWinds for network monitoring and management.
• Experience with Active Directory for user management and authentication.
• Knowledge of ITIL best practices for service management.
• Strong technical support skills across various platforms (desktop support, remote access software).
• Excellent computer networking skills, including DHCP, IIS, SQL, vSphere, AWS, Azure, Cisco routers.
• Proven project management skills with the ability to lead teams effectively.
• Strong analytical skills to assess system performance and troubleshoot issues.
• Exceptional leadership capabilities with experience in supervising IT staff.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and presentations.
• Excellent communication skills to liaise effectively with stakeholders at all levels.
• Strong organisational skills with effective time management abilities.

Role requirements

• Full time position, Monday to Friday, with flexibility to work on weekends or after-hours support if necessary.
• Travel to branches in the United kingdom will be required.

This role is essential to maintaining the integrity of our IT operations while supporting the growth of our organisation. If you possess the required skills and are ready to take on this challenging yet rewarding position, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company pension
• Employee discount