2nd Line Support

We’re hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support - you’ll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits., * Escalation point for Tier 1, resolving complex hardware/software/network issues

• Support M365, Entra ID, Exchange Online, Intune, Teams
• Execute SOX controls and maintain audit-ready evidence
• Support audit cycles, walkthroughs and control testing
• Root cause analysis, incident/problem management, onboarding/offboarding

• 3+ years in Service Desk/Technical Support
• Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell)
• Experience with user access administration
• Exposure to audit/compliance work - SOX-regulated environments a plus
• ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certs desirable
• MacOS endpoint management (ABM) , end device configuration, * Active Directory (Line)
• Communication Skills (Key)
• Customer Service
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)
• Windows Server Administration (Tcp)