Systems and Data Administrator

The successful candidate joining as a Systems and Data Administrator will work closely with internal stakeholders across data, programmes, operations, and finance teams, playing a key role in supporting and optimising a recently implemented Salesforce-based CRM and grant management platform. This is an opportunity for a Systems and Data Administrator to join a values-led organisation undergoing continued systems and process improvement.., * Day-to-day Salesforce administration including user management, permissions, workflows, and system configuration

• Managing automation through Salesforce Flow
• Acting as the first-line CRM support contact for internal users as the primary Systems and Data Administrator
• Supporting rollout and maintenance of a partner-facing portal
• Managing data quality, governance, cleansing, imports/exports, and GDPR compliance
• Creating and maintaining Salesforce reports and dashboards
• Delivering onboarding, training, and user documentation for staff
• Coordinating with external implementation partners and internal stakeholders on ongoing improvements and system enhancements
• Supporting organisational reporting and impact data processes

• 2+ years experience working as a Systems and Data Administrator or Salesforce Administrator
• Strong Salesforce Administration experience including configuration and automation using Flow
• Strong understanding of Salesforce objects, fields, relationships, and record types
• Experience with data quality management, deduplication, validation rules, and imports/exports
• Ability to create reports and dashboards in Salesforce
• Knowledge of GDPR-compliant data handling practices
• Comfortable using Excel or similar tools for data analysis and cleansing
• Strong communication skills with both technical and non-technical stakeholders
• Ability to work independently within a small team environment

Desirable:

• Salesforce Administrator Certification (ADM 201)
• Experience with Salesforce-based grant or programme management systems
• Experience with Salesforce Experience Cloud / Partner Portals
• Non-profit, charity, or social impact sector experience
• Exposure to integrations, APIs, or system implementation/change management projects
• Previous experience in a Systems and Data Administrator position within a mission-driven organisation

Technology & Tools:

• Salesforce CRM
• Salesforce-based grant management platform
• Salesforce Flow automation
• Salesforce Experience Cloud / Partner Portal
• Data Loader or equivalent import/export tools
• Excel or equivalent spreadsheet/data manipulation tools
• Finance system exports and manual data workflows
• GDPR-focused data governance processes

• Salary: Up to £46k per annum pro-rata
• Part-time permanent Systems and Data Administrator role (0.5-0.6 FTE) with flexible working arrangements
• Remote-first working with occasional travel to a London office
• 28 days annual leave plus bank holidays and additional closure days (pro-rata)
• Employer pension contribution scheme
• Group income protection and life assurance
• Health cash plan covering dental, optical, and therapies
• Enhanced maternity, paternity, adoption, and shared parental leave
• Work-from-home and mobile allowances
• Flexible working policy with core collaboration hours
• Volunteer leave and study leave opportunities
• Conference and professional development opportunities within the social impact sector
• Inclusive and equality-focused organisational culture