IT Field Services Engineer

We are looking for someone who has excellent written & verbal communication skills both internally and client facing, is enthusiastic and strives for continual improvement, a highly responsive team player with a can-do attitude to supporting our Radiologist & Clients out in the field and the wider organisation at our Head Offices.

This role is vital in the services we provide and will involve travel to radiologists across the UK to install their home hub diagnostic reporting workstations, you will; pre build, schedule, transport, and install the system at the Radiologists Home or office location, test the set up ensuring they are ready for operational use, with some basic trouble-shooting where necessary, to ensure our radiologists are fully equipped to receive and report the scans we have received from our NHS and Private sector clients.

The Successful Candidate will have:

• Strong background in IT.
• Excellent customer service skills.
• Coordinate and manage external vendors and contractors to design, develop, operate, and implement core information systems.
• Duties will include diagnosing and fixing problems, developing solutions, and keeping systems up to date.
• Responsible for maintaining records of work completed and ensuring that equipment is compliant with industry standards.
• Install and configure IT equipment, such as servers, routers and switches
• Test and troubleshoot hardware and software issues
• Ensure timely resolution of technical problems and queries from customers
• Provide user training and assistance on IT systems and applications
• Maintain accurate records of equipment inventory and service activities
• Comply with IT security and safety procedures in the field
• Participate in after-hours as required
• Collaborate with sales, engineering and technical support teams to deliver high-quality services to customers
• Identify opportunities to improve service quality and efficiency
• Travel to customer sites to perform on-site service, maintenance and repair work.

Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a GCSE?, Company Van: you must be 25 years or over and have had a full clean driving license. The Company vehicle is for use on installs only and to be left on site when not on install., * Exceptional communication skills

• Highly organised, has time management skill and enjoys route and workload planning to maximise efficiency
• Windows OS, Windows Applications, hardware builds - Desktop / Laptop, Basic Networking, Troubleshooting
• Strive to provide excellent customer service
• Flexibility to meet the availability of Radiologists Nationally.

Person Specification

Education:

• GCSE or equivalent (preferred)
• Relevant IT qualification(s) - ITIL, MSP, CompTIA, CCNA

Experience:

• experience in technical support, repair, or maintenance is highly valued.
• sound knowledge of computer hardware, operating systems, networks, and software applications.
• good communication skills.
• relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) Preferred

Personal Attributes:

• Proven ability to build successful working relationships.
• Good time management skills and ability to plan and prioritise workload.
• Self-motivated, flexible and committed.
• Attention to detail and ensure that tasks are completed.
• Ability to work under pressure and prioritise correctly.

In return for your hard work and dedication you will receive, * GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)
• 1st Line: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Pulled from the full job description

• Referral programme
• Sick pay
• Employee assistance programme
• Free parking
• Company pension
• Discounted or free food
• Casual dress, * 25 days holiday, plus Bank Holidays
• Regular company events
• SmartGo travel discounts
• Medicash
• Wellbeing hub and Employee assistance programme
• Free coffee, Tea to fuel you through your shift and a subsidised vending machine
• Continued Training and development
• Overtime opportunities
• Company pension
• Free on-site parking
• Referral programme

Find out about our internal events and culture by following us on Instagram, @ 4waysfamily.

This position is working in a regulated environment and will therefore be subject to an DBS disclosure check. Costs covered by 4Ways.

Pay: £28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

With close to 20 years of providing support to over 80 NHS trusts and Private sector companies, 4ways Healthcare were the first to create specialised products and is market leader in teleradiology within Europe and continues to grow with the demand for tele-diagnostic support for patients across the UK.

Our IT Team make it simple for our Radiologist to provide fast effective reports on patient scans which save lives and helps our NHS and Private Healthcare clients to provide positive patient care 24/7.

This is a great time to join a fast-growing health tech company, with a sharp focus on Sustainability. We are leaders in our field implementing state-of-the -art processes and leading technology innovations.