IT Technical Officer

We are recruiting for an IT Technical Officer to provide first-line IT support to staff and elected members, helping to maintain and develop the Council’s IT infrastructure. This role involves supporting desktop systems, Microsoft 365 environments, networking, user administration and a wide range of IT services, while ensuring excellent customer service across multiple Council locations.

Your Duties:

• Provide first-line IT support to staff and elected members, resolving technical issues and responding to helpdesk requests in a timely and professional manner.
• Install, configure, deploy and maintain desktop hardware, software and end-user applications across Council sites.
• Troubleshoot hardware, software, networking and system issues, escalating more complex problems where appropriate.
• Maintain accurate records of incidents, requests and resolutions using the IT helpdesk management system.
• Deliver high standards of customer service by taking ownership of support requests and seeing them through to completion.
• Assist with the administration and maintenance of Microsoft 365, Azure, Active Directory/Entra ID, Windows desktop and server environments, and Council communication systems.
• Support the security, integrity and resilience of the Council’s IT systems, including backup, restoration and compliance with information security procedures.
• Provide IT support for Council and Committee meetings, including audio-visual equipment, streaming, broadcasting and remote access technologies.
• Assist with IT projects, procurement activities, supplier management and the implementation of new technologies and services.
• Deliver user guidance and training where required and undertake any other duties commensurate with the grade of the post.

• Must have the right to work in the UK.
• Hold a third-level qualification in an IT-related discipline. Applicants without a third-level qualification must have a minimum of five GCSEs (or equivalent) at Grades A-C, including English and a numeracy-based subject, together with at least two years’ relevant IT support experience.
• A minimum of one year’s experience in an IT technical support role, including helpdesk support, hardware support and customer service.
• Experience supporting Windows 10/11 desktop and Microsoft server operating systems within a Microsoft domain environment.
• Experience administering Microsoft 365 applications and administration centres.
• Knowledge of general networking, server maintenance and technical support.
• Hold a full current driving licence with access to a vehicle for business use, or have access to suitable transport that enables the duties of the role to be carried out.
• Strong communication, problem-solving and organisational skills with the ability to work effectively both independently and as part of a team.

• Full-time, temporary maternity cover (approximately until 1 May 2027), with the possibility of extension.
• 37 hours per week, Monday to Friday, 9:00am - 5:00pm.
• Evening work will be required and occasional weekend and public holiday working may be necessary.
• Based approximately four days per week in Magherafelt and one day per week in Cookstown, with occasional cover required in Dungannon.
• A Basic Access NI check is required.