1st Line IT Support Engineer

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

• Strong communication skills / Excellent telephone manner
• Knowledge of Windows OS and Microsoft Office packages.
• Ability to think on your feet and solve any complex issues with empathy.
• Keen to learn.
• Desire to gain further industry recognised qualifications (With assistance from Genmar), * Customer Service: 1 year (preferred)

Licence/Certification:

• UK driving license? (preferred)

Pulled from the full job description

• Pay rise
• Employee mentoring programme
• Free parking
• Company pension
• Private medical insurance
• Work from home
• Company events, · Full private medical insurance for all staff.

· Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.

· Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office.

· Regular staff socials

· Kitted out staff room for breaks - Pool table, chilled drinks fridge.

· Holiday loyalty program - Increased holiday allowance for long standing staff members.

· Free parking, * Company events

• Company pension
• Employee mentoring programme
• Free parking
• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Bishop’s Stortford CM23 5NZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Approximately, how many miles do you live from our office (CM235NZ)?
• Having considered the Job Spec, why do you feel you should be considered for the role? (honesty is the best policy here)
• At Genmar IT we pride ourselves in giving excellent customer service to our customers. Can you give me an example or situation where you’ve received ‘excellent customer service’?