Contract CRM & Directory Data Officer

• Legal directory referee management
• Coordinate and administer the annual legal directory referee program
• Maintain accurate referee records and tracking information.
• Liaise with Business Development teams and other stakeholders to gather, validate and update referee information.
• Monitor referee responses and maintain status updates within agreed trackers.
• Ensure referee data is accurate, complete and managed in accordance with data protection requirements.
• Support the production of management information and progress reporting relating to the referee process.
• Escalate risks, issues or data gaps that may impact directory deadlines.
• CRM data management, quality and governance
• Maintain accurate client and contact records within InterAction.
• Process contact updates, company associations and relationship data changes.
• Monitor and resolve basic data quality issues, including duplicate, incomplete or inconsistent records.
• Support data cleansing, validation and maintenance activities to ensure the ongoing integrity of CRM data.
• Process and action CRM data change requests in accordance with agreed processes and service levels.
• Maintain consistent data standards and support adherence to firm data governance requirements.
• Work collaboratively with stakeholders to improve the accuracy and completeness of CRM information.

Compliance

• Adhere to UK GDPR and firm data governance policies.
• Ensure CRM records remain accurate and fit for purpose.
• Maintain confidentiality when handling client and referee information.

Essential

• Excellent attention to detail.
• Strong organisational and administrative skills.
• Experience maintaining data records within a CRM or database system.
• Good Microsoft Excel skills.
• Ability to manage multiple deadlines and competing priorities.
• Strong written and verbal communication skills.

Desirable

• Experience with InterAction or another CRM platform.
• Experience supporting legal directories or similar submission processes.
• Knowledge of data protection and UK GDPR requirements.
• Experience working within a professional services environment.

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT’s successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards.

Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success.

In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.