OMS Technical Lead Blue Yonder / IBM Sterling OMS

Seeking a hands-on OMS Technical Lead for an onsite role to support enterprise retail order management initiatives. The role will require strong technical ownership across Blue Yonder OMS or IBM Sterling OMS, with a focus on design, development, integrations, triage, analysis, production support, and coordination with onsite/offshore teams. The ideal candidate should be able to work directly with client stakeholders, analyze complex OMS issues, guide technical delivery, and ensure timely resolution of business-critical incidents and enhancements, * Lead technical delivery for enterprise retail OMS solutions across development, enhancements, upgrades, and support activities.

• Work hands-on on OMS triage, issue analysis, troubleshooting, root-cause analysis, and resolution of production and integration issues.
• Analyze order, inventory, fulfillment, payment, returns, and downstream integration issues across OMS and connected systems.
• Own design and development activities for OMS configurations, extensions, Java-based backend components, REST services, and integrations.
• Design and support integrations with eCommerce, ERP, payment gateways, fraud systems, WMS/3PL, carrier systems, and other enterprise platforms.
• Support deployments, releases, environment changes, CI/CD pipeline activities, and cloud-based OMS deployments on AWS or Google Cloud Platform.
• Perform health checks, review alerts and logs, identify recurring issues, and drive preventive actions to improve platform stability.
• Collaborate with business, product, QA, DevOps, cloud, infrastructure, and offshore teams to validate fixes and ensure smooth delivery.
• Act as the onsite technical interface for client stakeholders and ensure clear communication between onsite and offshore teams.
• Mentor team members, conduct technical reviews, maintain documentation/runbooks, and drive continuous improvement through automation and process improvements.
• Participate in triage calls, daily standups, incident reviews, and status meetings, providing clear updates on work progress and risks., Database: Oracle Database, SQL; Neo4j exposure is a plus Retail Domain: Order capture, availability, fulfillment, returns, payments, inventory, carrier and WMS/3PL integrations

Support: Triage, production support, RCA, performance tuning, monitoring, alert analysis, SLA-driven resolution

Typical Day in the Role

• Perform OMS health checks and review alerts, logs, incidents, and service requests.
• Triage order failures, integration errors, inventory mismatches, payment or fulfillment issues, and downstream connectivity problems.
• Work with business and technical teams to analyze issues, validate fixes, and support deployments or releases.
• Provide updates in triage calls, standups, and status meetings, and coordinate action items between onsite and offshore teams.
• Document fixes, configuration changes, operational procedures, and lessons learned in runbooks.

Leadership Expectations

• Lead offshore team members and ensure timely progress on assigned development and support work.
• Maintain strong onsite-offshore communication and provide clear technical direction to the team.
• Track SLA adherence, risks, blockers, and delivery status, and proactively escalate when needed.
• Guide the team members on technical analysis, code/configuration changes, testing support, and production readiness.

Success Measures

• Timely and effective triage and resolution of OMS issues.
• Quality of technical analysis, design, and hands-on delivery.
• Strong client communication and clear onsite-offshore coordination.
• SLA adherence and measurable improvement in OMS stability and support processes.

Minimum years of experience required: 10+ years of relevant IT experience

preferred Certification needed: Java, AWS or Google Cloud Platform, BY OMS (preferred) and/or Sterling OMS (Please refer JD for detailed information)

Work Mode: Onsite role with coordination across offshore and global teams Technology Preference: Blue Yonder OMS preferred; IBM Sterling OMS experience is acceptable, * Bachelor s degree or foreign equivalent from an accredited institution. Equivalent progressive experience may be considered in lieu of education as per hiring guidelines.

• 10+ years of relevant Information Technology experience preferred.
• Strong hands-on experience in Retail Order Management Systems, with a deep understanding of omnichannel order orchestration, inventory availability, fulfillment, and return processes.
• A very good experience in Blue Yonder OMS is preferred. If Blue Yonder OMS experience is not available, strong IBM Sterling OMS experience will also be considered.
• Strong hands-on Java development experience with RESTful API integrations and OMS extensibility.
• Experience in troubleshooting production issues, performing root-cause analysis, and managing L2/L3 support scenarios.
• Experience working in Unix/Linux environments and supporting cloud deployments on AWS or Google Cloud Platform.
• Good understanding of CI/CD pipelines, deployment processes, and environment management.
• Excellent written and verbal communication skills with the ability to work directly with client stakeholders and global teams.

Preferred Skill Set:

Skill Area: Expected Experience

OMS Platforms: Blue Yonder OMS preferred, IBM Sterling OMS acceptable

Programming: Java, Spring Boot, object-oriented design; C++ exposure is a plus

Integration: REST APIs, JMS, XML, XSLT, JSON, enterprise integration patterns Cloud and DevOps: AWS or Google Cloud Platform, CI/CD pipelines, deployment and environment management