Technology Champion

• Partner with the Management Team to prioritize and deliver strategic initiatives
• Translate strategic priorities into actionable plans and coordinate projects across teams
• Track and report progress against KPIs and strategic goals
• Build and interpret dashboards, reports, and data visualizations
• Design and implement optimized operational workflows and facilitate team training to ensure smooth adoption and alignment
• Lead or support high-impact projects across operations, automation, and process improvement
• Serve as the point person for deploying technology, tools, and devices across the departments
• Act as the go-to resource for tech questions and troubleshooting within the team, gathering feedback from Team Members on pain points or improvement ideas and relaying it to leadership
• Identify opportunities for automation or integration between existing systems (e.g., CRM, dispatch, scheduling, HR platforms) to reduce manual work
• Act as a flexible, high-impact resource across the organization

• 2 years of experience in tech, operations or relevant experience
• Demonstrated hands-on experience leading or coordinating cross-functional projects from planning through implementation
• Strong continuous improvement mindset
• Exposure to AI platforms, data products, or technology-driven transformation
• Basic understanding of automation concepts (workflow automation, integrations between platforms)
• Self-driven with strong follow-through; proactively identifies problems and sees solutions through to completion
• Highly proactive, resourceful, and solutions-oriented

Preferred Qualifications

• Experience with ServiceTitan
• Experience with dashboards, reporting tools, and decision-support artifacts
• Advanced data analysis and visualization skills
• Familiarity with project/program management methodologies
• Establish and implement SOPs

• Productivity increase
• Data-driven insights consistently inform decision-making
• Cross-functional teams are aligned and operating efficiently
• Technology investments are utilized to their full potential, not just implemented and forgotten
• Departments trust the accuracy and timeliness of the data and reporting they’re given
• Leadership can move faster on decisions because groundwork, coordination, and follow-through are already handled.
• Team members feel supported during change, with clear communication and training that reduces confusion and resistance
• The General Manager’s capacity is extended through strong execution support