Onsite Engineer

We are looking for an Onsite Engineer (Level 2) to join our business in London.

In this role, you will be dedicated to a single client and will provide a range of software, hardware and network resolutions. You will diagnose technical issues and guide users through step-by-step solutions in a desktop support-based environment.

This is a great opportunity to be a technical subject matter expert on a reputable client account., * Act as the onsite IT lead and trusted advisor for users and stakeholders.

• Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.
• Drive continual service improvement initiatives through process optimisation and operational efficiencies.
• Identify and implement automation opportunities using tools such as PowerShell, Power Automate, and the Microsoft 365 platform where appropriate.
• Maintain accurate and comprehensive technical documentation and knowledge articles.
• Reduce recurring incidents through root cause analysis and preventative actions.
• Work closely with the wider service desk and engineering teams to improve customer outcomes.
• Continuously improve processes, standards, and ways of working within the support function.
• Demonstrate ownership, accountability, and a proactive approach to delivering exceptional IT support.

What Success Looks Like

• Build strong working relationships with users, key stakeholders, and the wider support team.
• Demonstrate a high level of customer service and become a trusted and visible point of contact within the office located at the ‘tech Bar’..
• Successfully take ownership of day-to-day L1 and L2 support activities with minimal supervision.
• Consistently meet SLA targets and manage tickets through to resolution.
• Maintain accurate, timely, and comprehensive ticket updates, documentation, and time entries.
• Follow all BAU, security, change management, and operational processes consistently.
• Develop a strong understanding of the client’s business, technology landscape, and key stakeholders.
• Contribute positively to team collaboration, knowledge sharing, and service delivery objectives.

This role is the primary face of IT within the office and requires regular interaction with senior stakeholders, executives and business leaders. The successful candidate must be able to build trusted relationships, represent the IT function professionally and deliver a high-quality user experience.

You will have worked in a SLA-driven support environment before, dealing directly with a range of stakeholders.

The right candidate will have the following technical experience:

Essential

• Microsoft Windows 11 and Windows Server support.
• Microsoft 365 administration, including Exchange Online, Teams, SharePoint and Entra ID.
• Active Directory administration and troubleshooting.
• Microsoft Intune device management.
• Device Setups through ‘Apple Business Manager’
• Desktop, laptop and server hardware support.
• Networking fundamentals including DNS, DHCP, VPN and wireless technologies.
• Cisco Wireless Technologies
• Technical troubleshooting across endpoint, server and cloud environments.
• Meeting room, AV and conferencing technology support.

Desirable

• Azure administration.
• Cisco Meraki.
• Firewall and VPN technologies.

The budgeted salary for this role is between £45,000 and £55,000 a year, depending on experience.

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft’s leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.