IT Systems Support Analyst

The IT Systems Support Analyst will provide day-to-day support across CLF’s IT systems and infrastructure whilst helping to support and improve the systems that keep the business running.

This is a varied, hands-on role where no two days are the same. One day you could be installing a printer, deploying Zebra handheld devices or configuring Microsoft Intune. The next you may be supporting ERP users, implementing a new system or contributing to a business improvement project.

The successful candidate will understand that technology exists to support operational efficiency, enable business growth and help colleagues work effectively. The role offers a high degree of variety and exposure to business projects, making it ideal for someone who enjoys learning, taking responsibility and developing new skills.

Key Responsibilities

• Provide first and second-line support to users across the business.
• Support Microsoft 365, Windows devices, printers, mobile devices and warehouse technology.
• Configure and deploy devices using Microsoft Intune and Windows Autopilot.
• Support user onboarding, offboarding, identity and access management.
• Assist with the support and ongoing development of Oracle NetSuite and other business systems.
• Support Power Platform solutions, Microsoft Copilot adoption and business process automation initiatives.
• Participate in technology, infrastructure and ERP projects.
• Create and maintain technical documentation and user guides.
• Work closely with the managed service provider and other technology partners, acting as a key point of coordination and ensuring issues are progressed effectively.
• Identify opportunities to improve systems, processes and user experience.
• Assist with cybersecurity, endpoint protection and device compliance activities.

Essential

• At least two years’ experience in an IT support, service desk or MSP environment.
• Experience supporting Microsoft 365 and Windows environments.
• Experience with Microsoft Intune and Windows Autopilot.
• Understanding of Mobile Device Management (MDM).
• Experience administering Active Directory and/or Microsoft Entra ID.
• Strong troubleshooting and problem-solving skills.
• Clear communication and the ability to work effectively with colleagues at all levels.
• Ability to prioritise work, take ownership of issues and see them through to resolution.
• Demonstrable ability to learn new technologies and business systems quickly.

Desirable

• Experience supporting ERP or other business systems.
• Experience with Microsoft Power Platform.
• Experience supporting warehouse technology, handheld devices or barcode scanners.
• Experience with SOTI MobiControl or another enterprise mobility platform.
• Knowledge of networking fundamentals.
• Exposure to Microsoft Copilot, Copilot Studio or AI-powered workplace tools.
• Microsoft or ITIL certifications., * A business-focused approach and an understanding that technology exists to support operational efficiency and business success.
• The ability to take ownership of issues, keep stakeholders informed and see problems through to resolution.
• Curiosity and an interest in learning new technologies and business processes.
• The confidence to communicate effectively with colleagues, suppliers and senior stakeholders.
• A proactive approach to identifying improvements rather than simply reacting to problems., * in an IT support, service desk or MSP environment: 2 years (preferred)

Salary: £35,000 - £38,000 depending on experience, * Occasional travel between company locations and supplier sites may be required.

• Occasional out-of-hours work may be required to support project activities, business-critical system changes, infrastructure maintenance or technology deployments. This is not an on-call position, but a degree of flexibility is expected during key project and operational activities.

What We Offer:

• CLF Distribution is 100% employee owned. A business run by its people for its people
• Generous holiday allowance increasing with length of service (up to 33 days)
• In addition to your pay, the company will contribute to your pension
• A share in the company profits paid monthly, dependent on company performance - You make a difference! Our tax-free company bonus currently averages at £100 per month.
• Monthly contribution to Health & Dental insurance
• Opportunity to become a trained Fire Marshall or First Aider (annual bonus applies)
• Our cycle to work scheme is an excellent opportunity to reduce your carbon footprint
• Staff discount on everything we stock

Pay: £35,000.00-£38,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Work from home

CLF Distribution is one of the UK’s leading food wholesale distributors, supplying retailers and businesses across the UK and internationally.

We are undertaking a significant technology transformation programme, including the implementation of Oracle NetSuite ERP, investment in Microsoft cloud technologies, business process automation and continued modernisation of our operational systems. This is an exciting opportunity to join the business at a pivotal time and help shape the technology that supports our operations.

CLF is investing significantly in Oracle NetSuite ERP, Microsoft cloud technologies, automation, AI-powered solutions and warehouse technology. This role offers the opportunity to broaden your experience beyond traditional IT support and play an active part in the company’s technology transformation.