Aftersales Support

To provide administrative support for aspects of the After Sales department in a timely manner and to a high-quality standard.

• To prepare quotations for repairs following service visits

• Proactively follow up service quotations

• Provide initial introduction of the After sales department to client following new installation completion

• Update customer database as required to ensure current contact information is valid

• Interrogating customer database to identify lapsed customers to provide leads to sales managers

• Receiving and distributing incoming calls to the department answering customer queries.

• Act as a point of contact for clients, handling queries and ensuring timely responses

• Completing goods dispatch requests for UK and overseas deliveries, including providing delivery updates.

• Ensure that the processes within your control adhere to relevant company standards.

• Personal training and development to ensure personal and business success.

The jobholder may from time to time be required to undertake such other duties as the management may reasonably require.

A proactive and considered approach to problem solving.

• Excellent communication and interpersonal skills, able to build effective working relationships at all levels.

• Ability to work independently and manage competing priorities.

• Excellent attention to detail and organization skills

• Information Technology Skills (Excel, Word, Office & Access).

• Proven team player who is willing to contribute effectively.

• Experience with customer databases, cleansing, updating.