Local Systems Administrator (LSA)

Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you’ll keep colleagues connected and confident—solving issues fast, guiding change so it lands well, and making sure our site’s kit and records are spot-on. If you enjoy hands-on problem-solving, clear communication and collaborating across a supportive community, we’d love you to join us and help deliver great public service for everyone., As a Local Systems Administrator (LSA), you’ll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You’ll keep our IT asset records accurate and up-to-date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business-as-usual so that end-user change “lands well” across the office., * Provide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.

• Manage assigned requests in line with Incident Management and ISO20000 standards.
• Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.
• Liaise with stakeholders, suppliers and vendors to support change and problem resolution.
• Install, configure and administer hardware and software components.
• Contribute to local IT projects and provide technical advice.
• Support office moves and equipment relocations, ensuring compliance with local requirements.
• Develop and maintain technical knowledge, supporting and encouraging team members.
• Assist other offices remotely or on-site when required., * No current line management or budget responsibilities, but future opportunities may arise.
• Some physical activity is required for moving IT equipment.
• Travel to other sites may be necessary.

• 100% office-based in our Birkenhead office, The post will require a Security (SC) Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here: National security vetting: clearance levels - GOV.UK, * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management
• Knowledge and experience of dealing with windows related incidents in a business environment
• Knowledge of IT Infrastructure
• A sound knowledge of end user IT services and the technology that underpins them in a business environment.
• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced., Do you have ITIL Service Management Foundation accreditation or willing to study?, * Managing a Quality Service
• Working Together
• Changing and Improving
• Communicating and Influencing, * ITIL Service Management Foundation accreditation or willingness to study
• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management

Complete the Personal Statement section (in no more than 250 words), please demonstrate:

• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced., Successful candidates must undergo a basic (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

£33,227 A Civil Service Pension with an employer contribution of 28.97% GBP, Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides ., We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.