Site Support Administrator

· To receive and log all telephone calls from clients, placing work orders when necessary using the Qube software system

· To establish and maintain systems for monitoring orders, invoices, quotations, maintenance requests, minutes of meetings and complaints, logging information onto the Qube system

· To undertake word processing as required, dealing with routine letters and enquiries on behalf of the Property Manager including advising clients of work which may impact on them.

· To arrange for quotes/estimates to be obtained from contractors for works required in a timely manner

· To liaise and update with Directors of the Residential Management Companies

· To provide cover in the Site Supports office and reception during periods of absence.

Please note this is not an exhaustive list of duties and you may be asked to carry out any additional duties as per management instruction.

Site Support Administrator Personal Specification for the position based Lytham St Annes near Blackpool

· Minimum of 2 years’ experience in a fast paced office.

· Is willing to work towards the Institute of Residential Property Management qualification

· Experience of Microsoft Office applications including Access, Excel and Word.

· Experience in general office procedures including the use of e-mail.

· Must have experience of effectively communicating with a wide variety of individuals and organisations in writing, in person or on the telephone.

· Excellent interpersonal/communication and letter writing skills

· Ability to be assertive and confident when speaking on the telephone

· Ability to stay calm under pressure

· Ability to maintain confidentiality

· Ability to use initiative, prioritise workload and ensure deadlines are met

· Ability to work without supervision

· Ability to work as part of a team

· Must have a good sense of humour