On-Site IT Engineer - Schools

As an on-site IT Engineer, you’ll provide day-to-day technical support across a number of schools in Greater Manchester, handling incidents and service requests in line with our procedures. Customer service is central to what we do, so we’re looking for someone who takes pride in delivering a great experience for every school we work with, not just fixing the problem in front of them.

We welcome applicants at all levels of IT experience who have a genuine interest in technology, including areas such as Office 365, desktop support, Windows 10/11, and phone support. Strong written and verbal communication is essential - you’ll need to explain technical issues clearly to both technical and non-technical people - along with solid interpersonal skills.

Desirable skills

Full training is provided, so don’t rule yourself out if you don’t tick every box. Experience in any of the following would be an advantage:

• Helpdesk or ticketing system software
• Basic Active Directory administration (user accounts, password resets, email/security groups)
• Server hardware and/or software
• An IT/ICT vocational or further education qualification
• Windows Servers and Hyper-V
• Routers, firewalls, networking and switches

What you’ll bring

A strong work ethic and a can-do attitude, the ability to prioritise and adapt as things change, and a confident, professional manner under pressure. You’ll manage competing priorities and record your work accurately, while collaborating well with the team and interacting professionally with customers day to day.

• Internal and external training opportunities
• Genuine progression opportunities within the company
• 5 days of paid sick leave after 6 months’ service
• An additional day off for your birthday
• A wellbeing support programme
• Quarterly socials

Additional requirements

This role involves travel between school sites across Greater Manchester, so you’ll need to be able to transport yourself and your equipment, and be flexible to provide on-site cover where needed. A full driving licence is essential.

Pay: £26,250.00 per year